INSYDIUM Frequently Asked Questions, INSYDIUM LTD

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Answers to your most frequently asked questions about our products and support. Just type your keywords like "maintenance" or "license" and hit the 'Search' button.

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Found 7 answers matching your query:

I have upgraded to the latest version of Cinema 4D, do I need a new X-Particles/Cycles 4D license?

X-Particles and Cycles 4D do not require new licenses. Our unique licensing system will automatically handle your Cinema 4D upgrade based on your X-Particles/Cycles 4D license type. Log into your Customer Account to download X-Particles/Cycles 4D and install it into Cinema 4D, then use your existing X-Particles/Cycles 4D license.

This applies to any Cinema 4D upgrade, you will never require a new X-Particles/Cycles 4D license.

How do I download X-Particles?

Every X-Particles is individually signed and registered to its owner on downloading from your Customer Account after you have purchased. This information is encoded into X-Particles. Your Customer Account stores your personal download and it should not be shared with anyone else.

If you have X-Particles installed already in Cinema 4D and have the X-Particles Updater enabled (with an internet connection), this will always give you the latest version of X-Particles available for your license.

How do I download Cycles 4D?

Every Cycles 4D is individually signed and registered to its owner on downloading from your Customer Account after you have purchased. This information is encoded into Cycles 4D. Your Customer Account stores your personal download and it should not be shared with anyone else.

If you have Cycles 4D installed already in Cinema 4D and have the Cycles 4D Updater enabled (with an internet connection), this will always give you the latest version of Cycles 4D available for your license.

I use Command Line Render/Team Render/NET Render, do I need to buy render node licenses?

All X-Particles (as of X-Particles 3) licenses allow unlimited render nodes, you do not need to buy additional licenses. Install X-Particles to each client and ensure they have an internet connection for licensing. Every download of X-Particles carries your license information encoded into it, so our license server will enable your X-Particles to run under CLR/TR/NET without the need to enter a license for them.

Help with installation

A brief guide to installing your INSYDIUM plugin (PRODUCT)

When a plugin is installed in Cinema 4D, there are two possible locations. The first is the plugins folder in the same place as the Cinema 4D application itself. For Windows users this is generally in C:Program Files\MAXON\CINEMA 4D. For Mac users this is generally in /Applications.

The location of the Cinema 4D application on Windows

The location of the Cinema 4D application on Mac

The other location is in the user preferences folder. MAXON recommends this location because for security reasons both Windows and OSX protect the Program Files (or Applications) folders, and you may get an unsuccessful installation if you try to install a plugin there.

The user preferences folder on Windows

The user preferences folder on Mac

1. Run Cinema 4D and open the Edit menu:

Prefs1.png

2. Click ‘Preferences’. This dialog box appears: *Note that the dialog box tells you where the user preferences folder is, and provides a handy button to open it.

Prefs2.png

3. Click the ‘Open Preferences Folder…’ button. An Explorer (Finder on OSX) window will open at that location.

4. Unzip the downloaded zip file into the plugins folder in the user preferences folder.

5. Finally – and this is very important – if you are upgrading to a new version of the PRODUCT, you must remove any existing installation. Check in BOTH the user preferences plugins folder AND in the Cinema 4D application plugins folder, and delete any other folders containing the PRODUCT. If you don’t do this, Cinema 4D will try to load the PRODUCT twice and it doesn’t like that; most probably, neither installation will run.

That’s it. Do all the above and you will have installed your PRODUCT successfully!

Online updates

Your INSYDIUM plugin (PRODUCT) can update itself automatically by downloading and installing the latest version from our site. This process requires a restart of Cinema 4D, and full details can be found in the manual.

Occasionally, after an update the PRODUCT may not work correctly. This usually happens if it was installed in the plugins folder inside the Cinema 4D applications folder, rather than in the user preferences folder. We strongly recommend that the PRODUCT is installed into the plugins folder which is found in the user preferences folder.

This is because for security reasons both Windows and OSX place certain restrictions on what can be done in the Program Files (Windows) or Applications (OSX) folders. These restrictions can sometimes interfere with the online updater if the PRODUCT is located within the hierarchy of these folders.

You can see examples of both folder locations here:

Cinema 4D application on Windows

Cinema 4D application on Mac

User preferences folder on Windows

User preferences folder on Mac

Fixing update problems

This is straightforward. Please follow these steps to restore the PRODUCT to working order.

1. Remove the PRODUCT from your system

To do this, delete the folder called ‘PRODUCT’ from the ‘plugins’ folder in the Cinema 4D applications folder, if it is there.

On Windows this path might look like: C:\Program Files\MAXON\CINEMA 4D R15\plugins\X-Particles
On OSX the path might look like this: Applications/MAXON/CINEMA 4D R15/plugins/X-Particles

In either case, delete the folder called ‘PRODUCT’, if there is one.

Now go to the user preferences folder. This can be found by running Cinema 4D, going to the Edit menu, and clicking ‘Preferences’:

Prefs1.png

When the dialog box appears, the user preferences folder can be found at the foot of the box, like so:

Prefs2.png

Within that folder you will find another ‘plugins’ folder. Delete the PRODUCT folder inside that folder as well, if it exists.

2. Restart Cinema 4D

You can download the current full version of the PRODUCT from the downloads page on this site. Then install the plugin by unzipping the archive, preferably into the ‘plugins’ folder in the user preferences folder, NOT in the executable folder’s plugins folder. That will prevent problems with the updater in the future.

When you restart Cinema 4D the PRODUCT should now appear correctly.

How do I make my existing Plugins work within Cinema 4D, using the Bridge?

  • Register for the Bridge.
  • You will receive an email with a download link containing zipped files.
  • Download and unzip the files (c4d_bridge.xdl64/xlib). 
  • Copy these files into the folder of the plugin you want to use under Cinema 4D.