How can we help?

If you are experiencing issues such as blank frames, frames not rendering in the correct sequence, or simply not working at all, these are likely caused by the network not being set up correctly or an unstable connection. We would always recommend using an ethernet connection if possible and keeping network traffic to a minimum whilst rendering.

If you are using internal caching, the issue may be caused by the primary system not communicating with one or more of the clients. You can check this in the primary machine by using the Render menu->Team Render Machines... command. This displays a dialog box and each client you want to use should have a checkmark in the box to its left and a green dot in the network icon. To check each client, you can right-click it and choose 'Connection Test...' from the context menu. This will show if the connection is working correctly.

If the connections are all satisfactory and it is still not working, be sure that you saved the cached project to save the cache data and that each cache tag has the 'Copy Tag Data' switch turned on.

If you are using external caching, we would recommend turning on the ‘Cache Log’ in the extended options below the cache folder name in the Cache object. This will cause each client to output progress to the console in the TR Client, so you can see which frames are rendered by which client and any specific problems.

Assuming connections between clients and the primary are satisfactory, the usual reason for failure is that the client cannot access the cached files. This could be due to a network problem, or most commonly because the shared folder is not found.

This should not be an issue with PC-only or Mac-only setups but can be with mixed networks. Check that the shares are set up correctly on the primary machine and that the 'Alt Folder' is correctly specified in the Cache object.

To be absolutely sure that the TR client can see the cache files, open the INSYDIUM Preferences on the client and find the 'Default Folder' setting in the Cache Defaults.

You do not need to change this on the clients, as it is the folder the Cache object will save the cache files to, but what you can do is use it to check that the location of the cache files can be seen by the client. Simply use the button at the far right to navigate to the shared folder. If you can do that successfully, it proves that the client can access the cache files.

If you are still experiencing issues, please contact our Technical Support team for further advice.