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License Entered Is Invalid error message

This error message means that the license has been entered in the correct format but is incorrect.

Please check the license to ensure that it has been entered exactly as shown within your Customer Account and ensure that no spaces have been entered at the beginning or end.

Your License Is Malformed error message

This error message means that the license input starts with the correct digits (IFL- for INSYDIUM Fused), but there is an error further along in the license chain.

Please check the license to ensure that it has been entered exactly as shown within your Customer Account.

This Is Not a Valid License error message

This error message means that the license entered is incorrect and does not start with the correct digits as below:

IFL – INSYDIUM Fused

XPL – X-Particles

CY4D – Cycles 4D

Please check the license to ensure that it has been entered exactly as shown within your Customer Account.

Your INSYDIUM License Cannot Be Verified error message

There are two reasons this error message may occur:

1. No internet connection

Your system is not connected to the internet and as such, the license cannot be verified.

2. Connection Error

Your system may not be able to contact our License Server for verification and this is likely due to restrictive internet security or firewall settings. The URL and Port information for our License Server is below and you will need to whitelist these to allow the connection:

INSYDIUM Fused

https://license.insydium.net

port 443 (https connection)

If the above has not worked and you are still seeing this error message, click No, and then OK on the license input dialog box that appears, to bring up the diagnostic tests below:

If you run the diagnostic tests and our License Server can be contacted, you should see that all tests have been passed:

If any of the tests have failed, please contact Technical Support for further information.

Please note that as each internet security and firewall system is different, our Support Team are only able to provide basic advice and you may need to contact your provider directly.

SSL CERT Chain Invalid

This is due to a missing security certificate on your machine.

To resolve this, check if the ISRG Root X1 certificate is installed. Open certmgr.msc, go to Trusted Root Certification Authorities > Certificates, and look for ISRG Root X1. If it is missing, you may need to install it from Let's Encrypt:

https://letsencrypt.org/certificates/

Once done, restart Windows and try activating the license again.