Knowledge Base

Frequently Asked Questions

If you prefer, you can keyword search our Knowledge Base.

X-Particles FAQ

I own X-Particles 4, will I have to Upgrade to the next Release and pay for a Maintenance Agreement?

We will no longer release new numbered versions of X-Particles which require you to purchase an Upgrade to gain access to the latest features.

Instead, we'll provide a regular stream of major new features throughout the year, available to everyone with up-to-date Maintenance. These features will be accessible through our Early Access to all those with valid Maintenance.

I’m still using Version 3.5 does this mean I have to buy a new license to receive support and maintenance? Or can I upgrade to 4?

We will continue to support X-Particles 3.5 users until December 31st, 2019. After this period you can upgrade to our Latest Release and receive 12 months Support and Updates.

Can I buy the INSYDIUM Maintenance Agreement if I bought X-Particles and Cycles 4D at different times?

The INSYDIUM Maintenance Agreement provides 12 months Maintenance for X-Particles 4 and brings your Cycles 4D Maintenance in line regardless of when your Cycles 4D License was purchased. If your X-Particles Maintenance is still valid, buying the INSYDIUM Maintenance Agreement will provide you with an additional 12 months cover after your current plan expires, making the this option even more cost-effective.

Why should I buy Maintenance while my current license is still covered?

When you purchase a license the first 12 months of Maintenance are included, after that time if you want to continue to receive Maintenance benefits you will need to purchase a Maintenance Agreement. If you purchase a Maintenance Agreement while your current license is still valid, you will gain an additional 12 months cover after your current Agreement expires.

What if I forget to renew my Maintenance?

When you purchase a license, the first 12 months of Maintenance benefits are included. After that time if you want to continue to receive the benefits, you will need to purchase a Maintenance Agreement.

If you choose to let your Maintenance Agreement expire, your license remains valid, but you will no longer receive the benefits included with Maintenance.

You have 12 months after your Maintenance Agreement expires to purchase an additional 12 months Maintenance.

If your Maintenance Agreement is between 12-24 months past expiry, you won’t have to buy a new license, you can still purchase a Maintenance Agreement. However, you will pay a higher amount to compensate for the number of new releases that have occurred within that time frame.

If you are past 24 months, the only options would be to buy a new Perpetual license or take out an INSYDIUM Subscription.

I have upgraded to the latest version of Cinema 4D, do I need a new X-Particles/Cycles 4D license?

X-Particles and Cycles 4D do not require new licenses. Our unique licensing system will automatically handle your Cinema 4D upgrade based on your X-Particles/Cycles 4D license type. Log into your Customer Account to download X-Particles/Cycles 4D and install it into Cinema 4D, then use your existing X-Particles/Cycles 4D license.

This applies to any Cinema 4D upgrade, you will never require a new X-Particles/Cycles 4D license.

How do I download X-Particles?

Every X-Particles is individually signed and registered to its owner on downloading from your Customer Account after you have purchased. This information is encoded into X-Particles. Your Customer Account stores your personal download and it should not be shared with anyone else.

If you have X-Particles installed already in Cinema 4D and have the X-Particles Updater enabled (with an internet connection), this will always give you the latest version of X-Particles available for your license.

What if my X-Particles or X-Particles OpenVDB is missing?

On some Windows systems you may get a warning that you are missing some runtime files. If so, please visit the following link.

https://support.microsoft.com/en-gb/help/2977003/the-latest-supported-visual-c-downloads

From there, please download and install the 2015-2019 x64 file.

 

 

How long can I use my license offline for?

By default, when you exit Cinema 4D your license seat is closed and your license will work offline for two days. After that it will need to reconnect with the server.

If you have a perpetual license and need to use it for a longer period offline, you can uncheck the 'Close License Seat on Exit' switch in the main preferences. In that case, the license is not closed when you exit Cinema 4D, and then you can continue to use your license for up to 14 days before needing to reconnect. While the license seat is still open you won't be able to use that license on another machine.

You can switch between these two options at any time and if you need a longer offline period please contact our Customer Services team, this period can be extended (subject to conditions).

My license seat count limit has been reached and it is in use on another system, what can I do?

If your license seat doesn't close by exiting Cinema 4D, it can be reset by clicking the 'Reset' button in your Customer Account.

Please note: You can only reset your license a limited number of times

My Team Render/Command line Render/NET Render client tells me the X-Particles emitter could not register?

Please check your client has internet access for the online licensing. X-Particles comes with unlimited render nodes but these still need to connect to our license server.

As of X-Particles 3.5 render nodes have offline support through a license key. If your render nodes do not have an internet connection, please follow the instructions shown in the Cinema 4D console.

We use Deadline/Royal Render/Other Render Farm Application, does X-Particles support this?

Render farm applications use the Cinema 4D command line rendering, so yes X-Particles fully supports this with unlimited render nodes.

What version of Cinema 4D will my new X-Particles license be compatible with?

Our latest release is compatible with Cinema 4D R14 through to R21.

What happens to my license if your server goes down?

INSYDIUM licenses allow 14 days offline (2 days for subscriptions), so it should not be a problem if your internet goes down or in the unlikely event of our server going down. To add to this we run two backup license servers. If your license is unable to connect to our primary license server, it will try both of our backup servers.

I use Command Line Render/Team Render/NET Render, do I need to buy render node licenses?

All X-Particles (as of X-Particles 3) licenses allow unlimited render nodes, you do not need to buy additional licenses. Install X-Particles to each client and ensure they have an internet connection for licensing. Every download of X-Particles carries your license information encoded into it, so our license server will enable your X-Particles to run under CLR/TR/NET without the need to enter a license for them.

I use the MAXON license server, how do I enter my X-Particles license?

X-Particles (as of X-Particles 3) has its own license entry and licensing within X-Particles itself, your license will be requested by X-Particles on starting Cinema 4D. If you prefer to use the MAXON license server you may format the X-Particles license as follows.

X-Particles-License [{Cinema 4D Version}-0-1036107] <<XPLC4D {Cinema 4D multi-license end 5 Digits}-{X-Particles License}>>

Replacing the {..} with the information, e.g. {Cinema 4D Version} is 19 for R19 Cinema 4D serials.

Replace {X-Particles License} with your X-Particles license, starting XPL-

Replace {Cinema 4D multi-license end 5 Digits} with the last 5 digits of the first part (11 digits) of the Cinema 4D multi-license, e.g the Cinema 4d multi-license starts with a 2, so for 20701012345, the last 5 digits would be 12345.

For an R19 serial 20701012345 and X-Particles license XPL-000-000-000-000-000-000-000-000-000, the entry for the MAXON license server would be:

X-Particles-License [17-0-1036107] <<XPLC4D12345-XPL-000-000-000-000-000-000-000-000-000>>

Please Note : this general formatting is defined by MAXON for the MAXON license server.

My X-Particles license is not working, what do I do?

X-Particles licenses (as of X-Particles 3) need an internet connection at least once every two days by default (can be extended to 14 days for perpetual licenses).

  • If you are using any internet security/firewall please ensure it is not blocking the Cinema 4D application (hence X-Particles) or access to our server.
  • If you are using a proxy server please see the X-Particles manual for information on how to create a proxy access file to enable X-Particles to connect through your proxy.
  • If you can only grant internet access once please contact Customer Services about increasing your offline period.

If you are still having problems and have an internet connection but X-Particles won’t use it, please contact our Customer Services team. Please be aware that we can only offer suggestions and limited help finding the cause as every network and security setup is different.

I am having trouble rendering X-Particles with Team Render, what do I do?

We have produced a detailed PDF giving more information on troubleshooting problems with Team Render and X-Particles. Please see this PDF before contacting technical support. This can be found in the Downloads section of our site.

xpClothFX - I wonder if the cloth itself will have dynamic properties? So that if a sphere is dropped from above, that it will be caught by the cloth in a realistic way.

Yes, xpClothFX uses the X-Particles constraints system for dynamic particle-based simulations.

Can the xpclothFX feature work with other dynamics such as fluids?

Yes, xpClothFX works with the FluidPDB solver for unified dynamics effects.

Is it possible to sim character clothing with xpClothFX, or is it more aimed towards motion graphics work?

xpClothFX is primarily designed for motion graphics and destruction effects, however, simple clothing can be done.

Can cloth have denting effects?

Yes, the xpClothFX has built-in plastic constraints for denting.

Can the xpCirclePacker use other objects, for example trees?

You can utilise the xpCirclePacker to populate any object however the algorithm only works with Circles, so as long as your object fits within the radius of the circle there will be no overlap.

Can xpStrangeAttractors use other modifiers such as turbulence?

Yes, using the force mode all modifiers can be used.

xpExpolosiaFX - Can we see a simulation with more detail?

Sure here is a default simulation running at a Voxel Size of 0.8

Can ExplosiaFX be rendered in other third party render engines such as Octane and Redshift?

Yes ExplosiaFX can be exported as a VDB volume, and any engine that can read the VDB data can then render the volume data.

In the FluidFX demo video there is a lot of stepping in the emissions can that be solved with substeps?

The FluidFX solver does not use X-Particles Substeps, it has its own in the solver. Stepping can be solved using the new Jitter X and Y option in the emission settings for the fluid particles, so space out the emission.

Help with installation

A brief guide to installing your INSYDIUM plugin (PRODUCT)

When a plugin is installed in Cinema 4D, there are two possible locations. The first is the plugins folder in the same place as the Cinema 4D application itself. For Windows users this is generally in C:Program Files\MAXON\CINEMA 4D. For Mac users this is generally in /Applications.

The location of the Cinema 4D application on Windows

The location of the Cinema 4D application on Mac

The other location is in the user preferences folder. MAXON recommends this location because for security reasons both Windows and OSX protect the Program Files (or Applications) folders, and you may get an unsuccessful installation if you try to install a plugin there.

The user preferences folder on Windows

The user preferences folder on Mac

1. Run Cinema 4D and open the Edit menu:

Prefs1.png

2. Click ‘Preferences’. This dialog box appears: *Note that the dialog box tells you where the user preferences folder is, and provides a handy button to open it.

Prefs2.png

3. Click the ‘Open Preferences Folder…’ button. An Explorer (Finder on OSX) window will open at that location.

4. Unzip the downloaded zip file into the plugins folder in the user preferences folder.

5. Finally – and this is very important – if you are upgrading to a new version of the PRODUCT, you must remove any existing installation. Check in BOTH the user preferences plugins folder AND in the Cinema 4D application plugins folder, and delete any other folders containing the PRODUCT. If you don’t do this, Cinema 4D will try to load the PRODUCT twice and it doesn’t like that; most probably, neither installation will run.

That’s it. Do all the above and you will have installed your PRODUCT successfully!

Online updates

Your INSYDIUM plugin (PRODUCT) can update itself automatically by downloading and installing the latest version from our site. This process requires a restart of Cinema 4D, and full details can be found in the manual.

Occasionally, after an update the PRODUCT may not work correctly. This usually happens if it was installed in the plugins folder inside the Cinema 4D applications folder, rather than in the user preferences folder. We strongly recommend that the PRODUCT is installed into the plugins folder which is found in the user preferences folder.

This is because for security reasons both Windows and OSX place certain restrictions on what can be done in the Program Files (Windows) or Applications (OSX) folders. These restrictions can sometimes interfere with the online updater if the PRODUCT is located within the hierarchy of these folders.

You can see examples of both folder locations here:

Cinema 4D application on Windows

Cinema 4D application on Mac

User preferences folder on Windows

User preferences folder on Mac

Fixing update problems

This is straightforward. Please follow these steps to restore the PRODUCT to working order.

1. Remove the PRODUCT from your system

To do this, delete the folder called ‘PRODUCT’ from the ‘plugins’ folder in the Cinema 4D applications folder, if it is there.

On Windows this path might look like: C:\Program Files\MAXON\CINEMA 4D R15\plugins\X-Particles
On OSX the path might look like this: Applications/MAXON/CINEMA 4D R15/plugins/X-Particles

In either case, delete the folder called ‘PRODUCT’, if there is one.

Now go to the user preferences folder. This can be found by running Cinema 4D, going to the Edit menu, and clicking ‘Preferences’:

Prefs1.png

When the dialog box appears, the user preferences folder can be found at the foot of the box, like so:

Prefs2.png

Within that folder you will find another ‘plugins’ folder. Delete the PRODUCT folder inside that folder as well, if it exists.

2. Restart Cinema 4D

You can download the current full version of the PRODUCT from the downloads page on this site. Then install the plugin by unzipping the archive, preferably into the ‘plugins’ folder in the user preferences folder, NOT in the executable folder’s plugins folder. That will prevent problems with the updater in the future.

When you restart Cinema 4D the PRODUCT should now appear correctly.

Do you offer any academic discounts?

X-Particles

We offer a 50% discount on X-Particles products (excluding subscriptions) by adding the coupon code ACADEMIC at the checkout. This is available to students in full-time education and teachers at academic institutions and can be used against the following products:

  • X-Particles
  • X-Particles & Cycles 4D Bundle
  • X-Particles 3.5 Upgrade
  • X-Particles 12 months Maintenance
  • INSYDIUM 12 months Maintenance

X-Particles Learning Edition

We offer a 90% discount on X-Particles by adding the coupon code STUDENT at the checkout. This is for a Learning Edition of X-Particles and can only be used with the free Cinema 4D Educational License as it saves in its own file format.

Cycles 4D

We offer a 30% discount on Cycles 4D (excluding subscriptions) by adding the coupon code CYCEDU at the checkout. This is available to students in full-time education and teachers at academic institutions and can be used against the following products:

  • Cycles 4D
  • Cycles 4D 12 months Maintenance

Evidence of Academic Status

All orders placed using an educational coupon code will be processed manually following receipt of proof of academic status; please allow 24 business hours for your order to complete.

Licenses bought using an educational discount should not be used for commercial work.

We accept the following proof:

  • Valid student ID
  • Proof of employment by a school/university
  • Link referencing your work on a school/university site

Proof must be in the same name as the license is to be registered to.

If purchasing as a teacher, the license must be registered to your academic email address.

How do I make my existing Plugins work within Cinema 4D, using the Bridge?

  • Register for the Bridge.
  • You will receive an email with a download link containing zipped files.
  • Download and unzip the files (c4d_bridge.xdl64/xlib). 
  • Copy these files into the folder of the plugin you want to use under Cinema 4D.

How can I find out when my Maintenance is due for renewal?

You can find this information in your X-Particles and Cycles 4D License Managers inside Cinema 4D. 

X-Particles menu > Help and Support > X-Particles License Manager. 

Cycles 4D menu > License Manager.

You can also find your Maintenance expiry date in your Customer Account.

How do I access the Customer Account area?

We've been working on our website with a view to giving our users the best experience possible and provide them with exclusive benefits. With active maintenance and the addition of a new account area, you will be able to track your maintenance expiry, access your download links, view previous order history, download and print invoices and access exclusive Maintenance Training videos!

To ensure the smoothest possible outcome, please ensure you sign-up with the email address your License is registered to. 

We've created a handy Step-by-step guide for you to follow

1. The New account area can be located on the Top Ribbon

 

2. If you made an account before – Sign in here. (Be sure to use the email address your License is registered to.)

 

3. If you bought your License(s) with a guest account, you’ll need to register as a new customer. *Remember to use the email address your License is registered to.

 

4. Fill out the form to register for your account. 

 

5. BOOM! (That was easy) 

 

6. Login when you need and navigate using this ribbon. 

 

7. Access exclusive Maintenance Training videos through the top ribbon (while logged in). Or through the ‘Exclusive account benefits panel’ at the bottom of your account area

 

8. You’ve made it!  Here are your Maintenance Training videos, exclusive to users with active maintenance. This area will be updated regularly with more content as it is created! Enjoy!

Can I add an X-Particles 3 or 3.5 license to my Customer Account?

No, only X-Particles 4 and later or Cycles 4D licenses can be added to your Customer Account.

I can’t add my License to my Customer Account

Your License is registered to a specific email address. Your Customer Account must use the same email address that your license is registered to.

Can I change my email address?

One change to your email address is permitted for free through your Customer Account; subsequent changes incur a fee.

I have Licenses registered to different addresses; can I see them all in the same Customer Account?

No. In order to add Licenses, they must be registered to the same email address as your Customer Account.

Why can’t I access training from my account?

Please check the Maintenance expiry date of your license, the exclusive training is only available if your Maintenance is up-to-date.

Can you reset my License?

Please login to your Customer Account and reset from there; this option is only available if your License has up-to-date Maintenance.

Why don’t I already have a Customer Account?

Customer Accounts were only introduced recently. If you chose to checkout as a guest when you made your purchase or you bought from a reseller, you will not have one but you can register for a Customer Account.

My email address is not recognised

You may not have a Customer Account. Your License is registered to a specific email address and you may need to create a Customer Account using the same email address that your License is registered to.

I have a Customer Account, but my Licenses are not showing

Please add your Licenses manually. Your Customer Account must use the same email address that your License is registered to.

What is a Perpetual License?

When you first buy a new X-Particles or Cycles 4D license, you will receive a digital download; this is a lifetime license – it’s yours to keep and will work with a compatible version of Cinema 4D.

Purchased as a one-off payment as follows:

X-Particles & Cycles 4D Bundle Deal £700*
X-Particles £590*
Cycles 4D £210*
   

A new license comes with a 12 Month Maintenance Agreement, which includes:
•    Access to Technical Support
•    Updates within the 12 months
•    Ability to join our Early Access
•    Maintenance Training videos
•    Additional Content Repository files

After 12 months, your Maintenance Agreement will expire.
You have two choices; buy a new 12 Month Maintenance Agreement, we allow users the flexibility to extend their Maintenance Agreement at any point within 12 months of it expiring to continue receiving the included benefits. Or, you can let your Maintenance expire.

If you choose to let your Maintenance Agreement expire, your license remains valid, but you will no longer receive the benefits included with Maintenance.

*Prices shown in GBP, ex VAT. Pricing is available in Euro or USD, just select your chosen currency at checkout.

What is a Maintenance Agreement?

When you buy a Perpetual License, purchased as a one-off payment in full, the license comes with a 12 Month Maintenance Agreement. After 12 months, your Maintenance Agreement will expire.

You have two choices: buy a new 12 Month Maintenance Agreement, we allow users the flexibility to extend their Maintenance Agreement at any point within 12 months of it expiring to continue receiving the included benefits. Or, you can let your Maintenance expire.

If you choose to let your Maintenance Agreement expire, your license remains valid, but you will no longer receive the benefits included with Maintenance.

12 Month Maintenance Agreement Costs:

X-Particles Maintenance £180*
Cycles 4D Maintenance £90*
INSYDIUM Maintenance £230*
   

 

What happens if my Maintenance has expired, I’m over the 12 Month expiry period, but I now want the latest Release?

If your Maintenance Agreement is between 12-24 months past expiry, you won’t have to buy a new license, you can still purchase a Maintenance Agreement. However, you will pay a higher amount to compensate for the number of new releases that have occurred within that time frame.

Maintenance Costs:

X-Particles Maintenance £400*
Cycles 4D Maintenance £210*
INSYDIUM Maintenance  £510*
   

If you are past 24 months, the only options would be to buy a new Perpetual License or take out an INSYDIUM Subscription.

*Prices shown in GBP, ex VAT. Pricing is available in Euro or USD, just select your chosen currency at checkout.

What is an INSYDIUM Subscription?

The INSYDIUM Subscription gives you two options:

An Annual Subscription provides both X-Particles and Cycles 4D Licenses on a pay as you go basis at £26* per month. You’ll need to agree to a 12-month term and once the initial 12-month term has ended, you can continue the subscription on a monthly basis or cancel it.

Or a Monthly Subscription provides both X-Particles and Cycles 4D Licenses on a pay as you go basis at £39* per month, with no Minimum Term**. This option gives you ultimate flexibility, you can use the licenses for as long as you make your monthly payments and cancel your subscription at any time. 

Monthly and Annual Benefits:

  • No Minimum Term**, cancel anytime (on Monthly option)
  • Monthly payments with no upfront costs
  • Access to latest X-Particles and Cycles 4D Releases
  • Maintenance benefits
    • Access to Technical Support
    • Ability to join our Early Access
    • Maintenance Training videos
    • Additional Content Repository files

Please Note: In the event your payment is reversed or you fail to pay your subscription fee the licenses and maintenance benefits will be cancelled.

*Prices shown in GBP, ex VAT. Pricing is available in Euro or USD, just select your chosen currency at checkout.
**Initial one month subscription charge.

How do I cancel my INSYDIUM Subscription?

If you have the INSYDIUM Monthly Subscription, you can cancel at any time.

If you have the INSYDIUM Annual Subscription, you can cancel only after the initial 12-month term.

To terminate your INSYDIUM Subscription, log into your Paypal account and cancelling your automatic subscription payment to INSYDIUM from your Account Settings. Under Money, bank and cards > Pre-approved payments

In order to avoid the following month’s charge, you must cancel your INSYDIUM Subscription one day before your next payment is due to be collected. If you cancel after a subscription payment has been taken, you will receive the following month’s subscription as your last month. There are no refunds for the days leading up to your subscription end date.

Do you offer any volume discounts?

We offer a volume discount on many products in our shop, which increases the more you buy. The discount value can be found on each product within the shop.
If there is no bulk discount listed, it is because we do not offer a discount for that product.

Please note: Volume discounts only apply to orders made directly through our website.

Cycles 4D FAQ

How do I download Cycles 4D?

Every Cycles 4D is individually signed and registered to its owner on downloading from your Customer Account after you have purchased. This information is encoded into Cycles 4D. Your Customer Account stores your personal download and it should not be shared with anyone else.

If you have Cycles 4D installed already in Cinema 4D and have the Cycles 4D Updater enabled (with an internet connection), this will always give you the latest version of Cycles 4D available for your license.

Will Cycles 4D work with my GPU using OpenCL?

Please see:

Cycles 4D Manual/OpenCL
Cycles GPU Rendering
Cycles OpenCL
Cycles CPU/GPU Features

Ultimately, you will need to try this yourself (Try Cycles 4D) as it depends on your system and drivers. There are too many combinations for us to test and list all.

I own X-Particles 2.5, will this work with Cycles 4D?

No, Cycles 4D is only compatible with X-Particles 3.5 onwards.

Is there a free Trial, so I can try before I buy?

Yes, there is a free 14 day Trial for both X-Particles and Cycles 4D. To access the Trial, submit a registration request on our Try page and we will send you a license by email. You will need then to create an INSYDIUM account to access the Trial download.

In submitting a registration request, you agree to only use the Trial for trying the features and not to undertake commercial work, you also agree to allow us to contact you via your email address for marketing purposes.

Do you offer a Cycles 4D discount for X-Particles users?

Yes. If you are an X-Particles 4 or later user please enter the coupon code 'XP30' and your X-Particles License at the checkout to receive a 30% discount. Your Cycles 4D License needs to be purchased with the same email that your X-Particles License is registered to.

Will Cycles 4D owners receive the same updates as the Blender Foundations Cycles Render Engine?

Yes, but not instantly, the updates will be delayed as our Development Team will be working on the implementation into Cycles 4D.

Will Cycles 4D support other plugins such as TFD?

Our Development team have been working on the seamless integration of Cycles 4D with Cinema 4D. Concentrating on X-Particles support for obvious reasons, in addition, we do support TurbulenceFD. The future of Cycles 4D includes continued development, which does mean offering support to other 3rd Party Plugins.

The Blender Foundation created Cycles as a Free Render Engine, why should we pay for Cycles 4D?

The Blender Foundation is an independent non-profit public benefit corporation that exists through funding or revenue mechanisms that serve the foundation’s goals and cover their expenses. INSYDIUM LTD is a company whose Development Team have worked tirelessly for over a year on creating the bridge to Cinema 4D. We have incurred a significant financial cost; however, we have tried to keep the price as competitive as possible. The long-term goal is to support the Blender Foundation, we are currently a Diamond Sponsor and are in discussions as to how we can help them in the future.

A Cycles 4D License comes with 3 FREE Render Nodes, can I purchase additional Nodes, if so how much for?

Extra Nodes cost £60 ex VAT each with a volume discount which increases the more you buy;

Number Nodes required Extra nodes needed Discount Cost per node ex VAT
1-3 0 N/A N/A
4-7 1-4 Full Price £60
8-12 5-9 5% £57
13-22 10-19 10% £54
23-52 20-49 15% £51
53-102 50-99 20% £48
103+ 100+ 25% £45

Are Nodes considered entire workstations per GPU or per CPU?

A node/seat is considered to be per Cinema 4D/Team Render/CLR Client.

Does Cycles 4D support Pascal GPU's?

Yes, Cycles 4D Supports CUDA 8 (needed for the Pascal architecture).

I use the MAXON license server, how do I enter my Cycles 4D License?

Cycles 4D has its own license entry and licensing within Cycles 4D itself, your license will be requested by Cycles 4D on starting Cinema 4D. If you prefer to use the MAXON license server you may format the Cycles 4D license as follows.

Cycles 4D-License [{Cinema 4D Version}-0-1038271] <<CYCS4D{Cinema 4D multi-license end 5 Digits}-{Cycles 4D License}>>

Replacing the {..} with the information, e.g. {Cinema 4D Version} is 17 for R17 Cinema 4D serials.

Replace {Cycles 4D License} with your Cycles 4D license, starting CY4D-

Replace {Cinema 4D multi-license end 5 Digits} with the last 5 digits of the first part (11 digits) of the Cinema 4D multi-license, e.g the Cinema 4D multi-license starts with a 2, so for 20701012345, the last 5 digits would be 12345.

For an R17 serial 20701012345 and Cycles 4D License CY4D-000-000-000-000-000-000-000-000-000, the entry for the MAXON license server would be:

Cycles 4D-License [17-0-1038271] <<CYCS4D12345-CY4D-000-000-000-000-000-000-000-000-000>>

Please Note : this general formatting is defined by MAXON for the MAXON license server.

My Cycles 4D license is not working, what do I do?

Cycles 4D licenses need an internet connection at least once every two days by default (can be extended to 14 days for perpetual licenses).

  • If you are using any internet security/firewall please ensure it is not blocking the Cinema 4D application (hence Cycles 4D) or access to our server.
  • If you are using a proxy server please see the Cycles 4D manual for information on how to create a proxy access file to enable Cycles 4D to connect through your proxy.
  • If you can only grant internet access once please contact Customer Services about increasing your offline period.

If you are still having problems and have an internet connection but Cycles 4D won’t use it, please contact our Customer Services team. Please be aware that we can only offer suggestions and limited help finding the cause as every network and security setup is different.