Details of our Maintenance Agreements, what’s included and options available.
When you buy a perpetual product license, you will receive a digital download of the latest build; this is a lifetime license for that version – it’s yours to keep and will work with a compatible version of Cinema 4D.
A perpetual license comes with a 12-month Maintenance Agreement which includes many benefits, accessible when logged into your Customer Account.
After 12 months, your Maintenance expires and a new Maintenance Agreement needs to be purchased to continue accessing Maintenance benefits.
Having a Maintenance Agreement allows you to access many benefits:
We’re constantly developing and improving our products. With a Maintenance Agreement, you’ll get our Updates automatically, and if you want to delve into our historic builds, they’re available too.
Only those with a Maintenance Agreement can access in-depth, specialised help with using your product, support with your project scene files or specific feature support.
Our Early Access Updates provide a regular stream of major new features throughout the year, only accessible if you own the latest build and have a Maintenance Agreement.
With a Maintenance Agreement, you get exclusive access to a range of easy-to-follow Maintenance Training videos whilst logged into your Customer Account, teaching you how to get the results you want.
There are additional Content Repository files only available to customers who have a Maintenance Agreement and these can be downloaded when logged into your Customer Account.
After your Maintenance Agreement expires, your perpetual license will still be valid, but you will no longer receive the benefits included with Maintenance.
To continuously access Maintenance benefits, you should buy a new Maintenance Agreement before it expires, during your Maintenance Period.
After expiry, we give you up to 12 months to buy a new Maintenance Agreement during your Reactivation Period, but you will miss out on the Maintenance benefits until you ‘reactivate’.
After your Reactivation Period, we give you a further 12-month Last Chance Period to buy a new Maintenance Agreement, but it will cost you more to cover the number of Updates that have been released over the 2 years.
Buying Maintenance during your Maintenance or Reactivation Period will add 12 months to your existing expiry date. If you buy Maintenance during your Last Chance Period, 24 months will be added to your existing expiry date.
If you wait until 24 months after your Maintenance expires, you are Too Late and can no longer buy a new Maintenance Agreement for that license. The only options are to buy a new perpetual license or take out an INSYDIUM Subscription.
The INSYDIUM Maintenance Agreement provides maintenance for X-Particles licenses beginning with 'XPL' and brings your Cycles 4D Maintenance Agreement in line, regardless of when your Cycles 4D Maintenance expires.
If your X-Particles license is within its Maintenance Period, buying the INSYDIUM Maintenance Agreement will give you an additional 12 or 24 months cover after your existing Maintenance expires, depending on when you purchase. Your Cycles 4D Maintenance expiry date will be updated to match the new expiry date of your X-Particles Maintenance Agreement.
| MAINTENANCE AGREEMENTS | X-PARTICLES | CYCLES 4D | INSYDIUM |
|---|---|---|---|
| MAINTENANCE PERIOD | £180 | £90 | £230 |
| REACTIVATION PERIOD | £180 | £90 | £230 |
| LAST CHANCE PERIOD | £380 | £190 | £510 |
| TOO LATE | |||
| New perpetual license | £590 | £210 | £700 |
| Monthly Subscription | - | - | £39/month |
| Annual Subscription | - | - | £312/year |
| The prices shown are full priced per license/seat and exclude VAT. | |||
