Details of our Maintenance Agreements, what’s included and options available.
When you buy a perpetual product license, you will receive a digital download of the latest build; this is a lifetime license for that version – it’s yours to keep and will work with a compatible version of Cinema 4D.
A perpetual license comes with a 12-month Maintenance Agreement which includes many benefits, accessible when logged into your Customer Account.
After 12 months, your Maintenance expires and a new Maintenance Agreement needs to be purchased to continue accessing Maintenance benefits.
Having a Maintenance Agreement allows you to access many benefits:
Don’t miss out on any new build. We're constantly improving our products by developing new tools and features. With a Maintenance Agreement, you'll get our latest update automatically.
Only those with a Maintenance Agreement can access in-depth, specialised help with using your product, support with your project scene files or specific feature support.
Our Early Access Updates provide a regular stream of major new features throughout the year, only accessible if you own the latest build and have a Maintenance Agreement.
With a Maintenance Agreement, you get exclusive access to a range of easy-to-follow Maintenance Training videos whilst logged into your Customer Account, teaching you how to get the results you want.
After your Maintenance Agreement expires, your perpetual license will still be valid, but you will no longer receive the benefits included with Maintenance.
To continuously access Maintenance benefits, you should buy a new Maintenance Agreement before it expires, during your Maintenance Period.
After expiry, we give you up to 12 months to buy a new Maintenance Agreement during your Reactivation Period, but you will miss out on the Maintenance benefits until you ‘reactivate’.
After your Reactivation Period, we give you a further 12-month Last Chance Period to buy a new Maintenance Agreement, but it will cost you more to cover the number of updates that have been released over the 2 years.
Buying Maintenance during your Maintenance or Reactivation Period will add 12 months to your existing expiry date. If you buy Maintenance during your Last Chance Period, 24 months will be added to your existing expiry date.
If you wait until 24 months after your Maintenance expires, you are Too Late and can no longer buy a new Maintenance Agreement for that license. The only options are to buy a new perpetual license or take out an INSYDIUM Subscription.
The INSYDIUM Maintenance Agreement provides maintenance for X-Particles licenses beginning with 'XPL' and brings your Cycles 4D Maintenance Agreement in line, regardless of when your Cycles 4D Maintenance expires.
If your X-Particles license is within its Maintenance Period, buying the INSYDIUM Maintenance Agreement will give you an additional 12 or 24 months cover after your existing Maintenance expires, depending on when you purchase. Your Cycles 4D Maintenance expiry date will be updated to match the new expiry date of your X-Particles Maintenance Agreement.
|MAINTENANCE AGREEMENTS||X-PARTICLES||CYCLES 4D||INSYDIUM|
|LAST CHANCE PERIOD||£380||£190||£510|
|New perpetual license||£590||£210||£700|
|The prices shown are full priced per license/seat and exclude VAT.|
I highly recommend anyone using X-Particles to use it in tandem with Cycles 4D. The bridge between the two allows for some amazing effects and control over the appearance of your particle systems. Being a regular Cinema 4D user also meant that Cycles 4D was fairly easy to pick up and integrate into our workflow. - Matthew Encina Blind.com
Cycles 4d is the render engine I’ve always wanted to have as a C4D artist. It’s a feature rich engine that doesn’t ask you to change the way you work to get the render you want. You can render entirely procedurally, or with image textures. It doesn’t feel like a plug-in at all, it feels like an update. - Casey Hupke
I find this is the absolute go-to anytime that I want to do anything with particles… There are so many possibilities and great looks you can achieve with even just some really simple setups - Mike “Beeple” Winkelman
Playing with TP and Xpresso is a thing of the past for me now. - Ash Thorp
Territory use X-Particles a lot when it comes to detailed simulations for feature film UI. The ease of use means we can turn work around quickly without sacrificing a demanding quality bar - David Sheldon-Hicks / Founder and creative director / Territory Studio
Designer-friendly and technically advanced, simply powerful and art direction-able, X-Particles is an integral tool of my workflow, always impressed how Insydium are constantly developing and refining the most important toolset for Cinema 4D. - Motion Designer; Director; Brett Morris
X-Particles is an essential tool in my creative workflow - whether it be for creating daily images or commercial client projects. It allows me to quickly and intuitively throw together visual concepts or drill down into more complex, technical setups. The integrated interactive and video manual are outstanding, and if you can’t get the answers there, the support team are personal and very quick to help out. - Joey Camacho, Raw & Rendered