INSYDIUM Frequently Asked Questions, INSYDIUM LTD


Knowledge Base

Answers to your most frequently asked questions about our products and support. Just type your keywords like "maintenance" or "license" and hit the 'Search' button.

If you prefer, you can visit our full list of Frequently Asked Questions or go to our Help page.

Found 4 answers matching your query:

Do you offer any educational discounts?

Yes, we offer discounts on some of our products for full-time students and teachers at non-profit educational institutions by using an educational Coupon Code.

You will need to prove your academic status and your order will not be processed until we receive valid proof.

View information on accepted academic proofs.

To send your proof, contact our Sales team and attach a relevant document.


We offer 50% discount on X-Particles products (excluding subscriptions) by adding the coupon code ACADEMIC in the shopping cart.
This can be used against the following products:

  • X-Particles (perpetual license)
  • INSYDIUM Bundle
  • X-Particles Maintenance Agreement
  • INSYDIUM Maintenance Agreement

X-Particles Learning Edition

We offer 90% discount on X-Particles perpetual licenses by adding the coupon code STUDENT in the shopping cart.
This is for a Learning Edition of X-Particles and can only be used with the Maxon One Student license (available to students and faculty) or the educational license for teaching (available to educational institutions).

Cycles 4D

We offer 30% discount on Cycles 4D (excluding subscriptions) by adding the coupon code CYCEDU in the shopping cart.
This can be used against the following products:

  • Cycles 4D (perpetual license)
  • Cycles 4D Maintenance Agreement

Licenses bought using an educational coupon code should not be used for commercial work.

Please note: The X-Particles Learning Edition saves in its own file format and scene files created using this license type cannot be opened in the full version of X-Particles.

Do you offer any volume discounts?

To discuss purchasing licenses in bulk, contact our Sales Team.

I placed an order with an educational discount but have not received my license

Make sure that you have sent proof of your academic status to our Sales team.

To do this contact Sales and attach one of the following:

  • Valid student ID
  • Proof of employment by a school/university
  • Link referencing your work on a school/university site

After submitting your proof of academic status, please allow up to 3 working days for your order to complete. 

Please note: Proof of academic status must be in the same name as the license is to be registered to and if purchasing as a teacher, the license must be registered to your academic email address.


If you have done this, allowed 3 working days and are still waiting to be given access to your license/product, contact Sales for an update on the status of your order.

Which forms of proof do you accept for educational license purchases?

We accept a number of different proofs and we advise you to purchase the license and send your proofs using your student or faculty email as this can speed up the processing of your order.

See below a list of accepted proofs for Academic and Student licenses. Please send your evidence to us in a form that we can easily translate in Google, e.g. Latin alphabet: 

Academic licenses

  • Student ID with expiry date
  • Letter from educational institution on letterheaded paper with dates of study
  • Teaching/faculty ID card* (must use faculty email address)
  • Link to work on school/university site (must use student or faculty email address)

Student licenses (Learning Edition)

  • As above
  • Student ID (expiry date not required)

Please note: Proof of academic status must be in the same name as the license is to be registered to and if purchasing as a teacher/faculty, the license MUST be registered to your academic email address.

*Only teachers and faculty at nonprofit organizations are entitled to the above discounts and proof of nonprofit status may be requested.