Every INSYDIUM Fused license is individually signed and registered to its owner on downloading from your Customer Account after purchase. This information is encoded into INSYDIUM Fused. Your Customer Account stores your personal download and it should not be shared with anyone else.
If you have INSYDIUM Fused installed in Cinema 4D and have the Online Updater enabled (with an internet connection), you will always receive the latest version of INSYDIUM Fused available for your license.
Please note that if you have a perpetual license that is out of Maintenance, the download will only include X-Particles.
If you experience any installation issues while following the below guides, please contact our Customer Services team.
Select your Operating System below to see the installation instructions:
Windows
Please follow the video installation guide below for comprehensive instructions on how to install INSYDIUM Fused within Cinema 4D on your Windows system:
If INSYDIUM Fused does not load within Cinema 4D after following these instructions, ensure that your Builds are compatible with the Cinema 4D version you are using and that the necessary Visual Studio redistributable files have been installed.
MacOS
Please follow the video installation guide below for comprehensive instructions on how to install INSYDIUM Fused within Cinema 4D on your MacOS system:
If you do not wish to click through the security prompts individually, there is an alternative installation method using Terminal.
Please note that you use this installation method at your own risk and we recommend the method highlighted in the above video.
To bypass the security prompts, place the INSYDIUM folder within the Cinema 4D Preferences > Plugins location as normal and then enter the below command in Terminal:
xattr -r -d com.apple.quarantine <INSYDIUM Fused Folder path>
Replacing the <INSYDIUM Fused Folder path> with the path to the INSYDIUM folder.
Once the command has been executed, you should not see any of the expected security prompts when opening Cinema 4D and be able to enter your license information.
Please note that if the above does not work and you see ‘permission denied’ messages after executing the command, you may need to preface this with ‘sudo’ as below:
sudo xattr -r -d com.apple.quarantine <INSYDIUM Fused Folder path>
There are a number of reasons INSYDIUM Fused may not work and more information on the most common problems can be viewed by clicking the relevant option.
If your issue is not listed below or the information has not resolved your issue, please contact Customer Services for further advice.
License entered is incorrect error message
License Entered Is Invalid error message
Your License Is Malformed error message
This Is Not a Valid License error message
Your INSYDIUM License Cannot Be Verified error message
INSYDIUM Fused is not loading on a Windows system
License entered is incorrect error message
This is a security check. When you enter your email address and license into INSYDIUM Fused, it must match the information on our system. If you enter your email or license incorrectly, you will see an error message asking you to correct it.
If the license information entered is correct and you see the above error message, there are two other reasons this may occur:
1. No internet connection
Your system is not connected to the internet and as such, the license cannot be verified.
2. Connection Error
Your system may not be able to contact our License Server for verification and this is likely due to restrictive internet security or firewall settings. The URL and Port information for our License Server is below and you will need to whitelist these to allow the connection:
INSYDIUM Fused https://license.insydium.net port 443 (https connection)
Please note that as each internet security and firewall system is different, our Support Team are unable to provide specific advice as to how to resolve the above and you will need to contact the provider directly.
License Entered Is Invalid error message
This error message means that the license has been entered in the correct format but is incorrect.
Please check the license to ensure that it has been entered exactly as shown within your Customer Account and ensure that no spaces have been entered at the beginning or end.
Your License Is Malformed error message
This error message means that the license input starts with the correct digits (IFL- for INSYDIUM Fused), but there is an error further along in the license chain.
Please check the license to ensure that it has been entered exactly as shown within your Customer Account.
This Is Not a Valid License error message
This error message means that the license entered is incorrect and does not start with the correct digits as below:
IFL – INSYDIUM Fused
XPL – X-Particles
CY4D – Cycles 4D
Please check the license to ensure that it has been entered exactly as shown within your Customer Account.
Your INSYDIUM License Cannot Be Verified error message
There are two reasons this error message may occur:
1. No internet connection
Your system is not connected to the internet and as such, the license cannot be verified.
2. Connection Error
Your system may not be able to contact our License Server for verification and this is likely due to restrictive internet security or firewall settings. The URL and Port information for our License Server is below and you will need to whitelist these to allow the connection:
INSYDIUM Fused https://license.insydium.net port 443 (https connection)
If the above has not worked and you are still seeing this error message, click No, and then OK on the license input dialog box that appears, to bring up the diagnostic tests below:
If you run the diagnostic tests and our License Server can be contacted, you should see that all tests have been passed:
If any of the tests have failed, please contact Technical Support for further information.
Please note that as each internet security and firewall system is different, our Support Team are only able to provide basic advice and you may need to contact your provider directly.
INSYDIUM Fused is not loading on a Windows system
If you have installed INSYDIUM Fused on a Windows system and it is not loading, check the Cinema 4D Console (Shift + F10) to see if there are any relevant entries.
If the Console shows an entry for the INSYDIUM Bridge only or no relevant entries at all, this means that your system is missing the necessary Microsoft Visual Studio redistributable files.
To fix this, install the 2013 Visual C++ and 2015-2019 x64 Visual C++ packages.
If installing the above files does not resolve your issue, please contact Technical Support.
NOTE: Please ensure that only English (ASCII) characters are included in the installation file path (usually within the name of the User Profile) or INSYDIUM Fused will not load.
For queries about your Customer Account, license(s) or product/Trial support, contact our Support team.
Contact SupportContact our Sales team for information about product pricing, academic and other discounts or existing orders.
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