Knowledge Base

Frequently Asked Questions

If you prefer, you can keyword search our Knowledge Base.

X-Particles FAQ

How do I upgrade to the latest build?

We no longer release numbered perpetual versions of X-Particles or offer upgrade products.

If your license begins with 'XPL' you can buy a Maintenance Agreement which provides Updates automatically, as well as additional Maintenance benefits. See our Maintenance product page for more information.

If your license doesn't begin with 'XPL', you will need to buy a new perpetual license or take out an INSYDIUM Subscription. This will give you the latest build and includes Maintenance.

I’m still using X-Particles 3.5 how can I continue to receive maintenance?

We no longer support X-Particles 3.5 users (as of December 31st, 2019).

You can continue to use X-Particles 3.5, but to receive maintenance, you will need to buy a new perpetual license or take out an INSYDIUM Subscription. This will give you the latest build and includes Maintenance.

I can’t see Cycles 4D within Cinema 4D

If you can't see the Cycles 4D Menu within Cinema 4D, check the Cinema 4D Console and if Cycles 4D isn't showing in the Console either, you will need to install some redistributable files from the following link:

https://support.microsoft.com/en-gb/help/2977003/the-latest-supported-visual-c-downloads

From there, please download and install the 2015-2019 x64 Visual C++ file (vc_redist.x64.exe).

If Cycles 4D is showing in the Console, but not the Menu then contact Technical Support.

Can I buy the INSYDIUM Maintenance Agreement if I bought X-Particles and Cycles 4D at different times?

The INSYDIUM Maintenance Agreement provides maintenance for X-Particles licenses beginning with 'XPL' and will bring your Cycles 4D Maintenance expiry date in line unless it is more than 6 months before your X-Particles Maintenance expiry date.

Depending on when you purchase, the INSYDIUM Maintenance Agreement will give you an additional 12 or 24 months cover after your existing X-Particles Maintenance expires. Your Cycles 4D Maintenance expiry date will be updated to match the new expiry date of your X-Particles Maintenance Agreement, giving you up to an additional 18 or 30 months cover.

If your Cycles 4D Maintenance expires more than 6 months before your X-Particles Maintenance, you will need to buy a separate Maintenance Agreement for each of your licenses to continue accessing Maintenance benefits.

Why should I buy a new Maintenance Agreement before my existing Maintenance expires?

If you buy a new Maintenance Agreement during your Maintenance Period; before it expires, you will be able to continuously access the Maintenance benefits and 12 months will be added to your existing expiry date.

If you buy a new Maintenance Agreement after your existing Maintenance expires, you will miss out on the Maintenance benefits until you ‘reactivate’ and your new expiry date will be calculated by adding 12 or 24 months (depending on when you purchase) onto your existing expiry date, not from the date you purchased the new Maintenance Agreement.

What if I forget to buy a new Maintenance Agreement?

If you forget to buy a new Maintenance Agreement within your Maintenance Period, we give you up to 12 months after your existing expiry date to buy a new one during the Reactivation Period, but you will miss out on the Maintenance benefits until you ‘reactivate’.

After the Reactivation Period, we give you a further 12-month Last Chance Period to buy a new Maintenance Agreement, but it will cost you more to cover the number of Updates that have been released over the 2 years.

Buying Maintenance during the Maintenance or Reactivation Period will add 12 months to your existing expiry date. If you buy Maintenance during the Last Chance Period, 24 months will be added to your existing expiry date.

If you wait until 24 months after your Maintenance expires, you are Too Late and can no longer buy a new Maintenance Agreement for that license. The only options are to buy a new perpetual license or take out an INSYDIUM Subscription.

I have upgraded my version of Cinema 4D, do I need a new X-Particles/Cycles 4D license?

X-Particles (licenses beginning with XPL) and Cycles 4D do not require new licenses with a new version of Cinema 4D.

Log into your Customer Account and use the download link to access the latest build that your Maintenance Agreement entitles you to. Install it into Cinema 4D, then use your existing X-Particles/Cycles 4D license.

How do I download X-Particles?

Every X-Particles license is individually signed and registered to its owner on downloading from your Customer Account after you have purchased. This information is encoded into X-Particles. Your Customer Account stores your personal download and it should not be shared with anyone else.

If you have X-Particles installed already in Cinema 4D and have the X-Particles Online Updater enabled (with an internet connection), you will always receive the latest version of X-Particles available for your license.

How can I fix runtime errors in the Cinema 4D Console?

On some Windows systems within the Cinema 4D Console, you may get a warning that some redistributable files (xpOpenVDBMesher/xpShatter) can’t load.

To fix this, please visit the following link:

https://support.microsoft.com/en-gb/help/2977003/the-latest-supported-visual-c-downloads

From there, please download and install the 2015-2019 x64 Visual C++ file (vc_redist.x64.exe).

How long can I use my license offline for?

By default, when you exit Cinema 4D your license seat is closed and your license will work offline for two days. After that it will need to reconnect with the server.

If you have a perpetual license and need to use it for a longer period offline, you can uncheck the 'Close License Seat on Exit' switch in the main preferences. In that case, the license is not closed when you exit Cinema 4D, and then you can continue to use your license for up to 14 days before needing to reconnect. While the license seat is still open you won't be able to use that license on another machine.

You can switch between these two options at any time and if you need a longer offline period please contact our Customer Services team, this period can be extended (subject to conditions).

My license seat count limit has been reached and it is in use on another system, what can I do?

If your license seat doesn't close by exiting Cinema 4D, you can reset it by clicking the 'Reset' button in your Customer Account.

There is a limit to the number of times you can reset your license

Resetting your license is only available when it is within its Maintenance Period.
If your license is no longer within its Maintenance Period then it will reset automatically after a period of time, however, we are unable to advise when this will be.
If you are unable to wait for the auto-reset to activate, you can resolve the seat-lock manually by opening your license using the same Cinema 4D on the same computer system with the same user. This will continue the license seat, you can then close Cinema 4D releasing the license seat.

My Team Render/Command line Render/NET Render client tells me the X-Particles emitter could not register?

Please check your client has internet access for the online licensing. X-Particles comes with unlimited render nodes but these still need to connect to our license server.

As of X-Particles 3.5 render nodes have offline support through a license key. If your render nodes do not have an internet connection, please follow the instructions shown in the Cinema 4D console.

We use Deadline/Royal Render/Other Render Farm Application, does X-Particles support this?

Render farm applications use the Cinema 4D command line rendering, so yes X-Particles fully supports this with unlimited render nodes.

What version of Cinema 4D will my new X-Particles license be compatible with?

Our latest build is compatible with Cinema 4D R14 through to R23.

What happens to my license if your server goes down?

INSYDIUM licenses allow 14 days offline (2 days for subscriptions), so it should not be a problem if your internet goes down or in the unlikely event of our server going down. To add to this we run two backup license servers. If your license is unable to connect to our primary license server, it will try both of our backup servers.

I use Command Line Render/Team Render/NET Render, do I need to buy render node licenses?

INSYDIUM software licenses allow unlimited render nodes, so you do not need to buy additional licenses. Install the software to each client and ensure they have an internet connection for licensing. Your software download carries your license information encoded into it, so our license server will enable your software to run under CLR/TR/NET without the need to enter a license for them.

I use the MAXON license server, how do I enter my license?

Please Note : This general formatting is defined by MAXON for the MAXON license server. Cinema 4D R21 and above does not support the Maxon license sever.

 

X-Particles

X-Particles (as of X-Particles 3) has its own license entry and licensing within X-Particles itself, your license will be requested by X-Particles on starting Cinema 4D. If you prefer to use the MAXON license server you may format the X-Particles license as follows. The below is for use with Cinema 4D versions up to R20.

X-Particles-License [{Cinema 4D Version}-0-1036107] <<XPLC4D {Cinema 4D multi-license end 5 Digits}-{X-Particles License}>>

Replacing the {..} with the information, e.g. {Cinema 4D Version} is 20 for R20 Cinema 4D serials.

Replace {X-Particles License} with your X-Particles license, starting XPL-

Replace {Cinema 4D multi-license end 5 Digits} with the last 5 digits of the first part (11 digits) of the Cinema 4D multi-license, e.g the Cinema 4D multi-license starts with a 2, so for 20701012345, the last 5 digits would be 12345.

For an R20 serial 20701012345 and X-Particles license XPL-000-000-000-000-000-000-000-000-000, the entry for the MAXON license server would be:

X-Particles-License [17-0-1036107] <<XPLC4D12345-XPL-000-000-000-000-000-000-000-000-000>>

 

Cycles 4D

Cycles 4D has its own license entry and licensing within Cycles 4D itself, your license will be requested by Cycles 4D on starting Cinema 4D. If you prefer to use the MAXON license server you may format the Cycles 4D license as follows. The below is for use with Cinema 4D versions up to R20.

Cycles 4D-License [{Cinema 4D Version}-0-1038271] <<CYCS4D{Cinema 4D multi-license end 5 Digits}-{Cycles 4D License}>>

Replacing the {..} with the information, e.g. {Cinema 4D Version} is 20 for R20 Cinema 4D serials.

Replace {Cycles 4D License} with your Cycles 4D license, starting CY4D-

Replace {Cinema 4D multi-license end 5 Digits} with the last 5 digits of the first part (11 digits) of the Cinema 4D multi-license, e.g the Cinema 4D multi-license starts with a 2, so for 20701012345, the last 5 digits would be 12345.

For an R20 serial 20701012345 and Cycles 4D License CY4D-000-000-000-000-000-000-000-000-000, the entry for the MAXON license server would be:

Cycles 4D-License [17-0-1038271] <<CYCS4D12345-CY4D-000-000-000-000-000-000-000-000-000>>

 

 

My X-Particles license is not working, what do I do?

X-Particles licenses (as of X-Particles 3) need an internet connection at least once every two days by default (can be extended to 14 days for perpetual licenses).

  • If you are using any internet security/firewall please ensure it is not blocking the Cinema 4D application (hence X-Particles) or access to our server.
  • If you are using a proxy server please see the X-Particles manual for information on how to create a proxy access file to enable X-Particles to connect through your proxy.
  • If you can only grant internet access once please contact Customer Services about increasing your offline period.

If you are still having problems and have an internet connection but X-Particles won’t use it, please contact our Customer Services team. Please be aware that we can only offer suggestions and limited help finding the cause as every network and security setup is different.

I am having trouble rendering X-Particles with Team Render, what do I do?

We have produced a detailed PDF giving more information on troubleshooting problems with Team Render and X-Particles. Please see this PDF before contacting technical support. This can be found in the Downloads section of our site.

xpClothFX - I wonder if the cloth itself will have dynamic properties? So that if a sphere is dropped from above, that it will be caught by the cloth in a realistic way.

Yes, xpClothFX uses the X-Particles constraints system for dynamic particle-based simulations.

Can the xpclothFX feature work with other dynamics such as fluids?

Yes, xpClothFX works with the FluidPDB solver for unified dynamics effects.

Is it possible to sim character clothing with xpClothFX, or is it more aimed towards motion graphics work?

xpClothFX is primarily designed for motion graphics and destruction effects, however, simple clothing can be done.

Can cloth have denting effects?

Yes, the xpClothFX has built-in plastic constraints for denting.

Can the xpCirclePacker use other objects, for example trees?

You can utilise the xpCirclePacker to populate any object however the algorithm only works with Circles, so as long as your object fits within the radius of the circle there will be no overlap.

Can xpStrangeAttractors use other modifiers such as turbulence?

Yes, using the force mode all modifiers can be used.

xpExpolosiaFX - Can we see a simulation with more detail?

Sure here is a default simulation running at a Voxel Size of 0.8

Can ExplosiaFX be rendered in other third party render engines such as Octane and Redshift?

Yes ExplosiaFX can be exported as a VDB volume, and any engine that can read the VDB data can then render the volume data.

In the FluidFX demo video there is a lot of stepping in the emissions can that be solved with substeps?

The FluidFX solver does not use X-Particles Substeps, it has its own in the solver. Stepping can be solved using the new Jitter X and Y option in the emission settings for the fluid particles, so space out the emission.

Help with installation

A brief guide to installing your INSYDIUM plugin (PRODUCT)

When a plugin is installed in Cinema 4D, there are two possible locations. The first is the plugins folder in the same place as the Cinema 4D application itself. For Windows users this is generally in C:Program Files\MAXON\CINEMA 4D. For Mac users this is generally in /Applications.

The location of the Cinema 4D application on Windows

The location of the Cinema 4D application on Mac

The other location is in the user preferences folder. MAXON recommends this location because for security reasons both Windows and OSX protect the Program Files (or Applications) folders, and you may get an unsuccessful installation if you try to install a plugin there.

The user preferences folder on Windows

The user preferences folder on Mac

1. Run Cinema 4D and open the Edit menu:

Prefs1.png

2. Click ‘Preferences’. This dialog box appears: *Note that the dialog box tells you where the user preferences folder is, and provides a handy button to open it.

Prefs2.png

3. Click the ‘Open Preferences Folder…’ button. An Explorer (Finder on OSX) window will open at that location.

4. Unzip the downloaded zip file into the plugins folder in the user preferences folder.

5. Finally – and this is very important – if you are upgrading to a new version of the PRODUCT, you must remove any existing installation. Check in BOTH the user preferences plugins folder AND in the Cinema 4D application plugins folder, and delete any other folders containing the PRODUCT. If you don’t do this, Cinema 4D will try to load the PRODUCT twice and it doesn’t like that; most probably, neither installation will run.

That’s it. Do all the above and you will have installed your PRODUCT successfully!

How to resolve Update issues

You can update your INSYDIUM plugin automatically through Cinema 4D or by downloading the latest build from your Customer Account.
If downloading the new build through your Customer Account, this can be installed as normal by following the installation video below:

If you update your plugin through Cinema 4D and receive an error message (see below), it means that your plugin has been installed in Program Files (Windows) or Applications (OSX), not the Cinema 4D Preferences. Please refer to the video instructions above to move your plugin to the correct folder and try again.

Unable to write to the X-Particles folder.
Please ensure the plugin is located in the correct plugins folder.
Please see the manual for more information.

Thank you.

This error occurs for security reasons because both Windows and OSX place restrictions on what can be done in the Program Files and Applications folders.

If the Update is still not working through Cinema 4D after the plugin has been moved to the correct location, please delete your current installation and download the new build from your Customer Account. This can then be installed by following the above video instructions.

NOTE: Automatically updated builds are only available for licenses within their Maintenance Period.

Do you offer any educational discounts?

Yes we offer discounts on some of our products for full-time students and teachers at non-profit educational institutions by using an educational coupon code.

You will need to prove your academic status before you are given access to your license/product.
 

Proof of academic status

All orders placed using an educational coupon code will only be processed after we receive proof of your academic status.
To send your proof, contact our Sales team and attach one of the following:

  • Valid student ID
  • Proof of employment by a school/university
  • Link referencing your work on a school/university site

After submitting your proof of academic status, please allow up to 3 working days for your order to complete.

Please note: Proof of academic status must be in the same name as the license is to be registered to and if purchasing as a teacher, the license must be registered to your academic email address.
 

Educational coupon codes

Licenses bought using an educational discount should not be used for commercial work.

X-Particles

We offer 50% discount on X-Particles products (excluding subscriptions) by adding the coupon code ACADEMIC in the shopping cart.
This can be used against the following products:

  • X-Particles (perpetual license)
  • INSYDIUM Bundle
  • X-Particles 3.5 Upgrade
  • X-Particles Maintenance Agreement
  • INSYDIUM Maintenance Agreement

X-Particles Learning Edition

We offer 90% discount on X-Particles perpetual licenses by adding the coupon code STUDENT in the shopping cart.
This is for a Learning Edition of X-Particles and can only be used with the free Cinema 4D Educational License, as it saves in its own file format.

Cycles 4D

We offer 30% discount on Cycles 4D (excluding subscriptions) by adding the coupon code CYCEDU in the shopping cart.
This can be used against the following products:

  • Cycles 4D (perpetual license)
  • Cycles 4D Maintenance Agreement

How do I make my existing Plugins work within Cinema 4D, using the Bridge?

  • Register for the Bridge.
  • You will receive an email with a download link containing zipped files.
  • Download and unzip the files (c4d_bridge.xdl64/xlib). 
  • Copy these files into the folder of the plugin you want to use under Cinema 4D.

How can I find out when my Maintenance expires?

You can find this information in your X-Particles and Cycles 4D License Managers inside Cinema 4D. 

X-Particles menu > Help and Support > X-Particles License Manager. 

Cycles 4D menu > License Manager.

You can also find your Maintenance expiry date in your Customer Account.

How do I access the Customer Account?

1. The Customer Account can be located under 'My Account' on the website.

 

2. If you have previously made an account – log in here. (Be sure to use the email address your license is registered to.)

 

3. If you bought your license with a guest account, you’ll need to register as a new customer. *Remember to use the email address your license is registered to.

 

4. Fill in the form to register for your account. 

 

5. Continue to log in.

 

6. Log in when you need and navigate using the 'My Account' drop down. 

 

7. Access exclusive Maintenance Training videos through your My Account menu or the Support menu.
Or through the ‘My Maintenance Agreement’ panel in your Customer Account.

 

8. Whilst logged in, you can also access additional Content Repository files and Technical Support from the Community and Help menus.

 

9. If you have bought any other products from INSYDIUM, you can also access them from your Customer Account.

Can I add an X-Particles 3 or 3.5 license to my Customer Account?

No, only X-Particles licenses beginning with 'XPL' or Cycles 4D licenses can be added to your Customer Account.

I can’t add my license to my Customer Account

Your license is registered to a specific email address. Your Customer Account must use the same email address that your license is registered to.

Can I change my email address?

One change to your email address is permitted for free through your Customer Account; subsequent changes incur a fee.

I have licenses registered to different addresses; can I see them all in the same Customer Account?

No. In order to add licenses, they must be registered to the same email address as your Customer Account.

Why can’t I access Maintenance Training from my Customer Account?

The exclusive Maintenance Training videos are only available if you are in your Maintenance Period. Please check the expiry date of your Maintenance Agreement either from your Customer Account or your Cinema 4D License Manager. If you are within your Maintenance Period and still cannot access the Maintenance Training videos, contact Customer Services.

Can you reset my license?

Please login to your Customer Account and reset your license from there; this option is only available if your license is within its Maintenance Period.

If your license is no longer in its Maintenance Period then it will reset automatically after a period of time, however, we are unable to advise when this will be.
If you are unable to wait for the auto-reset to activate, you can resolve the seat-lock manually by opening your license using the same Cinema 4D on the same computer system with the same user. This will continue the license seat, you can then close Cinema 4D releasing the license seat.

Why don’t I already have a Customer Account?

Customer Accounts were only introduced recently. If you chose to checkout as a guest when you made your purchase or you bought from a reseller, you will not have one but you can register for a Customer Account.

My email address is not recognized

You may not have a Customer Account. Your license is registered to a specific email address and you may need to create a Customer Account using the same email address that your license is registered to.

I have a Customer Account, but my licenses are not showing

Please add your licenses manually. Your Customer Account must use the same email address that your license is registered to.

What is a perpetual license?

When you buy a perpetual license, you will receive a digital download of the latest build; this is a lifetime license for that version – it’s yours to keep and will work with a compatible version of Cinema 4D. A perpetual license is purchased as a single payment as follows:

INSYDIUM Bundle £700*
X-Particles £590*
Cycles 4D £210*
   

A perpetual license comes with a 12-month Maintenance Agreement which includes many benefits, accessible when logged into your Customer Account:

•    Updates and historic builds
•    Access to Technical Support
•    Ability to join our Early Access
•    Maintenance Training videos
•    Additional Content Repository files

After 12 months, your Maintenance expires and a new Maintenance Agreement needs to be purchased to continue accessing Maintenance benefits.

For more information on Maintenance Agreements, visit our Maintenance product page.

*Prices shown in GBP, ex VAT. Pricing is available in Euro or USD, just select your chosen currency at checkout.

What is a Maintenance Agreement?

A perpetual license comes with a 12-month Maintenance Agreement. When you buy a new Maintenance Agreement you will assign it to your existing perpetual license.
Having a Maintenance Agreement allows you to access many benefits when logged into your Customer Account:

  • Updates and historic builds
  • Access to Technical Support
  • Ability to join our Early Access
  • Maintenance Training videos
  • Additional Content Repository files 

For more information on Maintenance Agreements, visit our Maintenance product page.

How do I cancel my INSYDIUM Subscription?

Cancelling your INSYDIUM Subscription is done through your PayPal account. You do not need to notify us directly when cancelling your subscription.

To cancel your automatic payment with INSYDIUM LTD, follow these instructions.

Please note: In order to avoid the next subscription fee payment, you must cancel your INSYDIUM Subscription one day before your next payment is due to be collected. If you cancel after the payment has been taken, you will receive the following subscription term as your final term. There are no refunds for the days leading up to your subscription end date.

Do you offer any volume discounts?

To discuss purchasing licenses in bulk, contact our Sales Team.

I am getting a 'cannot be opened' error message in Mac OS X Catalina when opening Cinema 4D

If the following error message (or similar) appears when trying to open Cinema 4D with INSYDIUM plugins installed for the first time, watch the OSX Installation Guide from 02:58 or follow the instructions below:

Press 'Cancel' on the error message.

Open Mac System Preferences > Security & Privacy. At this point, you may have to enter your password to see available options. Ensure that 'App Store and identified developers' is selected and click the 'Allow Anyway' button.

Cinema 4D will then open, but the plugins will not show in the Menu. Close Cinema 4D and re-open. The below dialog will pop up:

Click 'Open' and Cinema 4D should now load with the plugin appearing in the menu.

Please note on rare occasions, you may need to complete the above steps more than once.

Can I download Particle FX Premium Training?

Particle FX is available on demand only and is not available to download.

What topics are covered in Particle FX Premium Training?

There are 6 chapters in the Particle FX Premium Training:

  • Logo Form - Creating a dynamic particle animation that can reveal any scene object, text or logo. Using X-Particles Modifiers and Physics Solvers to give particles an organic motion. Building additive materials in Cycles 4D using particle data to create a space nebula look.
  • Drawing with Particles - Exploring the numerous ways of using X-Particles to draw, paint and write with particles. Building adjustable rigs to control the flow of particles. Creating stencil colliders and output particle Wet Maps as animated Vertex Tags. Using alembic Vertex Maps in Cycles 4D as masks to reveal paint.
  • Fireworks - Creating a fully customisable and art-directable rig based on the real-world workings of a firework. Using multiple X-Particles systems to build and accurately simulate a 3D fireworks display. Setting up Camera, Lights and Materials to produce stunningly realistic renders for VFX composition or Motion Graphics.
  • Infectio - Producing a procedural growth system rig able to interact with bitmaps and noises. Meshing the particle simulation and control spawning trails and spores. Setting up advanced materials using bump mapping and Subsurface Scattering. 
  • Ivy Growth - Simulating a highly realistic ivy growth system which can interact with any scene geometry. Creating control systems and an avoidance rig for full artistic control. Building procedural and bitmap materials to give low-poly scene geometry realistic levels of detail.
  • Sci-Fi FUI - Simulating a scientific infection scene and create an editable Futuristic User Interface. Creating a fully art-directable viscous fluid leak simulation. Using particle IDs to drive animated user interface elements. Using particle data to drive additive material effects for holographic looks.

 

Can I buy the Particle FX Premium Training chapters separately?

No, Particle FX is available to buy as a set of 6 chapters only.

What build of X-Particles do I need to use Particle FX Premium Training?

We recommend Cinema 4D R20 and X-Particles build 724 or above because some of the effects demonstrated use newer features, however if you have previous versions/builds (Cinema 4D R16/X-Particles 642 or above), the same effects can be achieved with alternative techniques.

We also recommend that you have Cycles 4D (build 321 or above), or other render engine, and Adobe After Effects.

What ability level is Particle FX Premium Training aimed at?

Particle FX Premium Training is suitable for customers with basic particle knowledge. Intermediate level and advanced X-Particles users will also benefit from the in-depth level of detail throughout the series.

What is the difference between the Maintenance Training and the Premium Training?

Particle FX Premium Training is more in-depth than the Maintenance Training and includes over 26 hours of training – over 16 hours of pure X-Particles training and 10 hours of extra training, covering rendering and compositing. It is a scene-based series, and the skills you learn are easily transferable to your personal projects.

What scenes are included in Particle FX Premium Training?

Each chapter contains comprehensive file downloads with everything you'll need to follow along, including: Cinema 4D scene files, materials and textures, models, baked alembics and Cycles 4D group nodes.

I don’t own Cycles 4D, should I buy Particle FX Premium Training?

Particle FX contains over 16 hours of pure X-Particles Training and 10 hours of additional free training, covering rendering & compositing. Although we use Cycles 4D as our chosen rendering tool, the techniques used are transferable to your preferred render engine.

Where can I download scene files for the Premium Training from?

When logged into your Customer Account, the Particle FX Premium Training scene files can be found within each chapter underneath all the videos. Click the 'Download' link to access the files.

Where can I find my build number?

X-Particles

To find your X-Particles build number, within Cinema 4D, go to: X-Particles > Online Updater. Your build number is at the top of the window.

 

Cycles 4D

To find your Cycles 4D build number, within Cinema 4D, go to: Cycles 4D > Updater. Your build number is at the top of the window.

I’ve bought Particle FX Premium Training, where do I go to access the videos?

When you have bought Particle FX Premium Training, log into your Customer Account to access the videos.

You can then either:

Access them from your Customer Account, there is a button within a yellow box:

or

Go to Products > Premium Training from the main website navigation bar:

Why can I not buy a Maintenance Agreement for my license?

If you wait until 24 months after your current Maintenance expires you are Too Late and you can no longer buy a new Maintenance Agreement for your license. The only options are to buy a new perpetual license or take out an INSYDIUM Subscription.

What happens when my Maintenance expires?

When you buy a perpetual license it comes with a 12-month Maintenance Agreement which includes many benefits, accessible when logged into your Customer Account.

After 12 months, your Maintenance Agreement expires, your perpetual license will still be valid, but you will no longer receive the benefits included with Maintenance. A new Maintenance Agreement needs to be purchased to continue accessing Maintenance benefits.

To continuously access Maintenance benefits, you should buy a new Maintenance Agreement before it expires, during your Maintenance Period.

After expiry, we give you up to 12 months to buy a new Maintenance Agreement during the Reactivation Period, but you will miss out on the Maintenance benefits until you ‘reactivate’.

After the Reactivation Period, we give you a further 12-month Last Chance Period to buy a new Maintenance Agreement, but it will cost you more to cover the number of Updates that have been released over the 2 years.

Buying Maintenance during the Maintenance or Reactivation Period will add 12 months to your existing expiry date. If you buy Maintenance during the Last Chance Period, 24 months will be added to your existing expiry date.

If you wait until 24 months after your Maintenance expires, you are Too Late and can no longer buy a new Maintenance Agreement for that license. The only options are to buy a new perpetual license or take out an INSYDIUM Subscription.

Maintenance Agreement Costs:

  X-Particles Cycles 4D INSYDIUM
Maintenance Period £180 £90 £230
Reactivation Period £180 £90 £230
Last Chance Period £380 £190 £510
Too Late      
New perpetual license £590 £210 £700
Monthly Subscription     £39/month
Annual Subscription     £312/year
       

Prices shown in GBP, ex VAT. Pricing is available in Euro or USD, just select your chosen currency at checkout.

What is an INSYDIUM 3-Monthly Subscription?

An INSYDIUM 3-Monthly Subscription provides both X-Particles and Cycles 4D licenses on a three-monthly basis at £129* every three months. Once your initial three-month term has ended, the subscription will automatically continue unless you cancel before your next term starts.

Benefits:

  • The INSYDIUM 3-Monthly Subscription gives you ultimate flexibility. You can use the licenses for as long as you pay the three-monthly fee and cancel the subscription at any time. 

  • Spread your payments for two licenses.

  • Maintenance benefits:

    • Access to the latest X-Particles and Cycles 4D Updates and historic builds

    • Access to Technical Support

    • Ability to join our Early Access

    • Maintenance Training videos

    • Additional Content Repository files

Please Note: In the event you cancel your subscription, reverse or fail to pay your subscription fee payment, the licenses and Maintenance benefits will be canceled.

*Price shown in GBP, ex VAT. Pricing is available in Euro or USD, just select your chosen currency at checkout.

I have installed the Redistributable files but I am still getting a Visual Studio Redistributable error message in X-Particles Build 742

When first opening Cinema 4D after upgrading/installing X-Particles Build 742 on Windows, you may see the below error message:

If the Microsoft Visual Studio Redistributable files are already installed, just close Cinema 4D and then reopen it. This should clear the message.

If the error message continues, you may need to download the Redistributable files, see 'How can I fix runtime errors in the Cinema 4D Console?' for help.

What is an INSYDIUM Annual Subscription?

An INSYDIUM Annual Subscription provides both X-Particles and Cycles 4D licenses on a yearly basis at £348* per year. Once your initial one-year term has ended, the subscription will automatically continue unless you cancel before your next term starts.

 

Benefits:

  • The INSYDIUM Annual Subscription allows for flexibility. You can use the licenses for as long as you pay the yearly fee and cancel the subscription at any time. 

  • More cost-effective than the INSYDIUM Monthly Subscription over a year.

  • Maintenance benefits

    • Access to the latest X-Particles and Cycles 4D Updates and historic builds

    • Access to Technical Support

    • Ability to join our Early Access

    • Maintenance Training videos

    • Additional Content Repository files

Please Note: In the event you cancel your subscription, reverse or fail to pay your subscription fee payment, the licenses and Maintenance benefits will be canceled.

*Price shown in GBP, ex VAT. Pricing is available in Euro or USD, just select your chosen currency at checkout.

X-Particles/Cycles 4D and Cinema 4D Compatibility

X-Particles

X-Particles 3.5 - Cinema 4D R14-R19
X-Particles 4 (Build 535) - Cinema 4D R14-R20
X-Particles Build 642 - Cinema 4D R14-R20
X-Particles Build 728 - Cinema 4D R14-R20
X-Particles Build 732 - Cinema 4D R14-R21
X-Particles Build 742 - Cinema 4D R14-R21
X-Particles Build 884 - Cinema 4D R14-S22
X-Particles Build 895 - Cinema 4D R14-R23

Cycles 4D

Cycles 4D Build 321 - Cinema 4D R14-R20
Cycles 4D Build 336 - Cinema 4D R14-R20
Cycles 4D Build 353 - Cinema 4D R14-R21
Cycles 4D Build 500 - Cinema 4D R14-R21
Cycles 4D Build 506 - Cinema 4D R14-S22
Cycles 4D Build 509 - Cinema 4D R14-R23

I placed an order with an educational discount but have not received my license

Make sure that you have sent proof of your academic status to our Sales team.

To do this contact Sales and attach one of the following:

  • Valid student ID
  • Proof of employment by a school/university
  • Link referencing your work on a school/university site

After submitting your proof of academic status, please allow up to 3 working days for your order to complete. 

Please note: Proof of academic status must be in the same name as the license is to be registered to and if purchasing as a teacher, the license must be registered to your academic email address.

 

If you have done this, allowed 3 working days and are still waiting to be given access to your license/product, contact Sales for an update on the status of your order.

How to remove your plugin

Removing your plugin is very straightforward.

  1. Go to your Cinema 4D application folder, open the Plugins folder and delete the X-Particles or Cycles 4D folder.
    • On OSX, this path may look like Applications/MAXON/CINEMA 4D [version]/plugins/X-Particles
    •  On Windows, this path may look like C:\Program Files\MAXON\CINEMA 4D [version]\plugins\X-Particles
  2. Now open Cinema 4D, go to the Edit menu and choose Preferences....
  3. Click Open Preferences Folder... at the bottom of the Preferences window.
  4. From the Preferences Folder, open the Plugins folder and delete the X-Particles or Cycles 4D folder within.
  5. Restart Cinema 4D and you will see that your plugin has been uninstalled.

How many computers can X-Particles be installed on?

X-Particles can be installed on as many systems as you want, but can only be open on one system at a time.

For more information on managing your license and offline periods, see the X-Particles Help Manual.

Where is my INSYDIUM Merchandise order?

Please contact our Merchandise team for an update on your INSYDIUM Merchandise order and ensure that you include your order number in the query. This can be found on your order confirmation email.

Can I track my INSYDIUM Merchandise order?

At the moment, we do not offer shipping or delivery tracking on INSYDIUM Merchandise orders. If you have any specific delivery requirements, contact our Merchandise team before placing your order.

When will my INSYDIUM Merchandise be delivered?

We aim to deliver your INSYDIUM Merchandise order within 21 days of receiving your order. This is subject to external factors.
If it has been longer than this, please contact our Merchandise team for an update on your INSYDIUM Merchandise order and ensure that you include your order number. This can be found on your order confirmation email.

Will I have to sign for my INSYDIUM Merchandise order?

No, your order will be sent on a service which does not need a signature, however, if the item cannot fit through your letterbox then you may need to collect it from the nearest depot.

My INSYDIUM Merchandise order was damaged on arrival

Please take a photo of your damaged item and send to our Merchandise team, ensuring that you include your order number, (this can be found on your order confirmation email), name, delivery address, email address and let us know your preference of a refund or replacement.
We’ll then contact you and let you know what to do.

There is a fault with my INSYDIUM Merchandise order

If you discover a fault with your item, please take a photo of it and send to our Merchandise team, ensuring that you include your order number (this can be found on your order confirmation email), name, delivery address, email address and let us know your preference of a refund or replacement.
We’ll then contact you and let you know what to do.

I received the wrong INSYDIUM Merchandise

If an item you received isn’t what you ordered, please take a photo of it and send to our Merchandise team, ensuring that you include your order number (this can be found on your order confirmation email), name, delivery address, email address.
We’ll then contact you and let you know what to do.
If you still want the item and it’s still in stock, please order them through our website as normal.

How can I return my INSYDIUM Merchandise?

To cancel and return your INSYDIUM Merchandise order, please contact our Merchandise team within 14 days from the day after receiving it. Please include your order number (this can be found on your order confirmation email), name, delivery address and email address.
After contacting us, return the item(s) within 14 days. 
Returned items must be complete with the original packaging, including any tags and complementary gifts, in an unused and re-saleable condition and packaged adequately to protect against damage. 
Return shipping costs for unwanted items are at your own expense. 
Ensure that you get proof of shipping (we recommend registered post) and return the item(s) to: INSYDIUM LTD, Riverside, 79 Woodhead Road, Honley, HD9 6PP, United Kingdom.
All items are inspected on return. If an item is returned to us used or in an unsaleable condition, we reserve the right to reduce your refund to reflect the reduction in value.
We will refund each returned item, and the cost of basic outgoing shipping per item within 14 days from the day after receiving the return(s).
 

Do you accept exchanges on INSYDIUM Merchandise?

No. If you’d like to order a different item of INSYDIUM Merchandise, return your original order then place another order for the new item.

What are INSYDIUM Merchandise delivery charges?

INSYDIUM Merchandise delivery charges are calculated based on the weight of each order and the delivery address at checkout.

Can I buy INSYDIUM Merchandise in the same transaction as software?

No, you will have to carry out two different transactions for digital products and Merchandise items.

Can I get a bulk discount on INSYDIUM Merchandise?

Contact our Merchandise team for bulk orders on INSYDIUM Merchandise.

Is there more than one INSYDIUM Merchandise shipping option?

Currently we offer one basic shipping option. If you have any specific delivery requirements, contact our Merchandise team before placing your order.

What are the terms and conditions for INSYDIUM Merchandise orders?

Please see the Merchandise Terms and Conditions, also available from the shop.

Can I add something to my INSYDIUM Merchandise order?

This depends on the status of your order.
Please contact our Merchandise team with your request so that we can check whether it is possible.
Please ensure that you include your order number. This can be found on your order confirmation email.

Can I order INSYDIUM Merchandise to be delivered to someone else?

Yes, during the checkout process you can add a different delivery address to the billing address. Shipping costs will be calculated based on the delivery address.

Can I change the delivery address of my INSYDIUM Merchandise order?

This depends on the status of your order.
Please contact our Merchandise team with your request so that we can check whether it is possible.
Please ensure that you include your order number. This can be found on your order confirmation email.

Do I have to create an account to order INSYDIUM Merchandise?

Yes, in order to purchase any digital product or Merchandise item from our website, you need to have a Customer Account and be logged in to order.

Can I save and use the scene files I created using a Beta build once Beta Access is complete?

There are no restrictions on scene files created when using the Beta Access and you can continue to use them in your previous build once the Beta Access is complete. However, as these are Beta Updates we cannot guarantee later changes won't change the scenes.

How do I uninstall the Beta build?

You can uninstall the Beta Access build in the same way as you would your latest build. See How to Remove your plugin.

If you prefer, you can revert back to your previous build through Cinema 4D Preferences > X-Particles > Backups, or re-download and install your latest available build from your Customer Account.

How is Beta Access different to Early Access?

Beta builds have not passed full Quality Assurance (QA); they are only subject to limited testing and could still have bugs.

Early Access builds have been through a longer QA process and have had more internal testing than Beta.

I get an error message when entering my email into X-Particles

This is a security check. From X-Particles Build 884, when you enter your email address into X-Particles, it has to match the email address that the license is registered to. If you enter your email incorrectly, you will see an error message asking you to correct it.

How do I add my license to my Customer Account?

Log in to your Customer Account and click on the Add License button.

 

Add your license into the License field, including the dashes, then click the Add License button.
The license you enter must be registered to the same email address as your Customer Account.

Which builds are supported by Technical Support?

Currently, Technical Support is available down to Build 724 for X-Particles and down to Build 321 for Cycles 4D.

What is the INSYDIUM 6-Monthly Subscription?

The INSYDIUM 6-Monthly Subscription provides both X-Particles and Cycles 4D licenses on a six-monthly basis at £210* every six months. Once your initial six-month term has ended, the subscription will automatically continue unless you cancel before your next term starts.

Benefits:

  • The INSYDIUM 3- and 6-Monthly Subscription gives you ultimate flexibility. You can use the licenses for as long as you pay the six-monthly fee and cancel the subscription at any time. 

  • Spread your payments for two licenses.

  • Maintenance benefits:

    • Access to the latest X-Particles and Cycles 4D Updates and historic builds

    • Access to Technical Support

    • Ability to join our Early Access

    • Maintenance Training videos

    • Additional Content Repository files

Please Note: In the event you cancel your subscription, reverse or fail to pay your subscription fee payment, the licenses and Maintenance benefits will be canceled.

*Price shown in GBP, ex VAT. Pricing is available in Euro or USD, just select your chosen currency at checkout.

Cycles 4D FAQ

How do I download Cycles 4D?

Every Cycles 4D license is individually signed and registered to its owner on downloading from your Customer Account after you have purchased. This information is encoded into Cycles 4D. Your Customer Account stores your personal download and it should not be shared with anyone else.

If you have Cycles 4D installed already in Cinema 4D and have the Cycles 4D Online Updater enabled (with an internet connection), you will always receive the latest version of Cycles 4D available for your license.

Will Cycles 4D work with my GPU using OpenCL?

Please see:

Cycles 4D Manual/OpenCL
Cycles GPU Rendering
Cycles OpenCL
Cycles CPU/GPU Features

Ultimately, you will need to try this yourself (Try Cycles 4D) as it depends on your system and drivers. There are too many combinations for us to test and list all.

I own X-Particles 2.5, will this work with Cycles 4D?

No, Cycles 4D is only compatible with X-Particles 3.5 onwards.

Is there a free Trial, so I can try before I buy?

Yes, there is a free 30-day Trial for both X-Particles and Cycles 4D. To access the Trial, submit a registration request on our Try page and we will send you a license by email. You will need then to create an INSYDIUM account to access the Trial download.

In submitting a registration request, you agree to only use the Trial for trying the features and not to undertake commercial work, you also agree to allow us to contact you via your email address for marketing purposes.

Do you offer a Cycles 4D discount for X-Particles users?

Yes. If your X-Particles license begins with 'XPL' please enter the coupon code 'XP30' and your X-Particles License at the checkout to receive a 30% discount. Your Cycles 4D License needs to be purchased with the same email that your X-Particles License is registered to.

Will Cycles 4D owners receive the same updates as the Blender Foundations Cycles Render Engine?

Yes, but not instantly, the updates will be delayed as our Development Team will be working on the implementation into Cycles 4D.

Will Cycles 4D support other plugins such as TFD?

Our Development team have been working on the seamless integration of Cycles 4D with Cinema 4D. Concentrating on X-Particles support for obvious reasons, in addition, we do support TurbulenceFD. The future of Cycles 4D includes continued development, which does mean offering support to other 3rd Party Plugins.

The Blender Foundation created Cycles as a Free Render Engine, why should we pay for Cycles 4D?

The Blender Foundation is an independent non-profit public benefit corporation that exists through funding or revenue mechanisms that serve the foundation’s goals and cover their expenses. INSYDIUM LTD is a company whose Development Team have worked tirelessly for over a year on creating the bridge to Cinema 4D. We have incurred a significant financial cost; however, we have tried to keep the price as competitive as possible. The long-term goal is to support the Blender Foundation, we are currently a Diamond Sponsor and are in discussions as to how we can help them in the future.

Are Nodes considered entire workstations per GPU or per CPU?

A node/seat is considered to be per Cinema 4D/Team Render/CLR Client.

Does Cycles 4D support Pascal GPU's?

Yes, Cycles 4D Supports CUDA 8 (needed for the Pascal architecture).

My Cycles 4D license is not working, what do I do?

Cycles 4D licenses need an internet connection at least once every two days by default (can be extended to 14 days for perpetual licenses).

  • If you are using any internet security/firewall please ensure it is not blocking the Cinema 4D application (hence Cycles 4D) or access to our server.
  • If you are using a proxy server please see the Cycles 4D manual for information on how to create a proxy access file to enable Cycles 4D to connect through your proxy.
  • If you can only grant internet access once please contact Customer Services about increasing your offline period.

If you are still having problems and have an internet connection but Cycles 4D won’t use it, please contact our Customer Services team. Please be aware that we can only offer suggestions and limited help finding the cause as every network and security setup is different.