Knowledge Base

Frequently Asked Questions

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Fused FAQ

What is INSYDIUM Fused?

INSYDIUM Fused provides access to the full INSYDIUM Fused Collection, including Plugins and Library Assets. See below for a full list of included items:

  • X-Particles
  • NeXus
  • Taiao
  • TerraformFX
  • MeshTools
  • Cycles 4D
  • Library Assets
  • Access to historic builds

What if I don't want to purchase all of the items included with INSYDIUM Fused?

INSYDIUM Fused includes the full INSYDIUM Fused Collection and we do not sell these products separately. 

What if I don’t want to download all parts of INSYDIUM Fused?

INSYDIUM Fused Plugins are provided as a collection and downloadable in one installation package. You can also choose which of the Library Assets to download separately via your Customer Account.

Please note that the Library Asset files require a large amount of free disk space.

How do I install INSYDIUM Fused?

Every INSYDIUM Fused license is individually signed and registered to its owner on downloading from your Customer Account after purchase. This information is encoded into INSYDIUM Fused. Your Customer Account stores your personal download and it should not be shared with anyone else.

If you have INSYDIUM Fused installed in Cinema 4D and have the Online Updater enabled (with an internet connection), you will always receive the latest version of INSYDIUM Fused available for your license.

Please note that if you have a perpetual license that is out of Maintenance, the download will only include X-Particles.

If you experience any installation issues while following the below guides, please contact our Customer Services team.

Select your Operating System below to see the installation instructions:

 

Windows MacOS

 

Windows

Please follow the video installation guide below for comprehensive instructions on how to install INSYDIUM Fused within Cinema 4D on your Windows system:

 

 

If INSYDIUM Fused does not load within Cinema 4D after following these instructions, ensure that your Builds are compatible with the Cinema 4D version you are using and that the necessary Visual Studio redistributable files have been installed.

 

MacOS

Please follow the video installation guide below for comprehensive instructions on how to install INSYDIUM Fused within Cinema 4D on your MacOS system:

 

 

If you do not wish to click through the security prompts individually, there is an alternative installation method using Terminal.

Please note that you use this installation method at your own risk and we recommend the method highlighted in the above video.

To bypass the security prompts, place the INSYDIUM folder within the Cinema 4D Preferences > Plugins location as normal and then enter the below command in Terminal:

xattr -r -d com.apple.quarantine <INSYDIUM Fused Folder path>

Replacing the <INSYDIUM Fused Folder path> with the path to the INSYDIUM folder.

Once the command has been executed, you should not see any of the expected security prompts when opening Cinema 4D and be able to enter your license information.

Please note that if the above does not work and you see ‘permission denied’ messages after executing the command, you may need to preface this with ‘sudo’ as below:

sudo xattr -r -d com.apple.quarantine <INSYDIUM Fused Folder path>

What is MeshTools?

MeshTools is a suite of powerful procedural modeling tools to affect geometry and generate splines.

See our MeshTools product page for more information. 

What is TerraformFX?

TerraformFX is the powerful, art-directable terrain generator that allows users to build highly customizable landscapes.

See our TerraformFX product page for more information. 

How do I upgrade to the latest build?

If your license is eligible, the latest version of INSYDIUM Fused, including Plugins and Library Assets will be available to you. You can update your INSYDIUM Fused Plugins automatically through Cinema 4D, or by downloading the latest version manually from your Customer Account.

If downloading the new build through your Customer Account, this can be installed as normal by following the installation instructions.

If you update your plugin through Cinema 4D and receive an error message (see below), it means that your plugin has been installed in Program Files (Windows) or Applications (macOS), not the Cinema 4D Preferences. Please refer to the video instructions in the link above to move your plugin to the correct folder and try again.

Unable to write to the INSYDIUM Fused folder.

Please ensure the plugin is located in the correct plugins folder.

Please see the manual for more information.

Thank you.

This error occurs for security reasons because both Windows and macOS place access restrictions in the Program Files and Applications folders.

If the Update is still not working through Cinema 4D after the plugin has been moved to the correct location, please remove your current installation and download the new Build from your Customer Account. This can then be installed by following the above video instructions.

NOTE: Automatically updated Builds are only available for licenses with Maintenance or an active Subscription.

What happens to my license if your server goes down?

INSYDIUM Fused licenses allow 7 days offline* (2 days for Subscriptions), so it should not be a problem if your internet goes down or in the unlikely event of our server going down.

We also run two backup license servers. If your license is unable to connect to our primary license server, it will try both of our backup servers.

For more information on managing your license, click here.

*Offline periods are at INSYDIUM's discretion.

INSYDIUM Fused Cinema 4D Compatibility

INSYDIUM Fused Cinema 4D Compatibility

Build/Version Compatibility Release Date
Version 2023.3.1 Cinema 4D R19–2024 September 2023
Version 2023.3 Cinema 4D R19–2023 July 2023
Build 1493 Cinema 4D R19–2023 April 2023
Build 1492 Cinema 4D R19–2023 January 2023
Build 1489 Cinema 4D R19–2023 December 2022
Build 1484 Cinema 4D R19–2023 October 2022
Build 1480 Cinema 4D R19–2023 September 2022
Build 1260 Cinema 4D R19–S26 June 2022
Build 1253 Cinema 4D R19–S26 April 2022
Build 1250 Cinema 4D R19–R25 March 2022
Build 1036 Cinema 4D R19–R25 September 2021
Build 1034 Cinema 4D R19–R25 September 2021
Build 1030 Cinema 4D R19–S24 July 2021
Build 895 Cinema 4D R14–S24 September 2020
Build 884 Cinema 4D R14–S22 July 2020
Build 742 Cinema 4D R14–R21 January 2020
Build 732 Cinema 4D R14–R21 September 2019
Build 728 Cinema 4D R14–R20 July 2019
Build 724 Cinema 4D R14–R20 July 2019
Build 642 Cinema 4D R14–R20 October 2018
Build 535 Cinema 4D R14–R20 December 2017

 

If you require compatibility information for the individual Plugins included in INSYDIUM Fused, please click below:

X-Particles NeXus Taiao TerraformFX MeshTools Cycles 4D

 

X-Particles Compatibility

Build Compatibility Release Date
X-Particles Build 1563 Cinema 4D R19–2024 September 2023
X-Particles Build 1557 Cinema 4D R19–2023 July 2023
X-Particles Build 1493 Cinema 4D R19–2023 April 2023
X-Particles Build 1492 Cinema 4D R19–2023 January 2023
X-Particles Build 1489 Cinema 4D R19–2023 December 2022
X-Particles Build 1484 Cinema 4D R19–2023 October 2022
X-Particles Build 1480 Cinema 4D R19–2023 September 2022
X-Particles Build 1260 Cinema 4D R19–S26 June 2022
X-Particles Build 1253 Cinema 4D R19–S26 April 2022
X-Particles Build 1250 Cinema 4D R19–R25 March 2022
X-Particles Build 1036 Cinema 4D R19–R25 September 2021
X-Particles Build 1034 Cinema 4D R19–R25 September 2021
X-Particles Build 1030 Cinema 4D R19–S24 July 2021
X-Particles Build 895 Cinema 4D R14–S24 September 2020
X-Particles Build 884 Cinema 4D R14–S22 July 2020
X-Particles Build 742 Cinema 4D R14–R21 January 2020
X-Particles Build 732 Cinema 4D R14–R21 September 2019
X-Particles Build 728 Cinema 4D R14–R20 July 2019
X-Particles Build 724 Cinema 4D R14–R20 July 2019
X-Particles Build 642 Cinema 4D R14–R20 October 2018
X-Particles 4 (Build 535) Cinema 4D R14–R20 December 2017

 

NeXus Compatibility

Build Compatibility Release Date
NeXus Build 191 Cinema 4D R19–2024 September 2023
NeXus Build 190 Cinema 4D R19–2023 July 2023
NeXus Build 69 Cinema 4D R19–2023 January 2023
NeXus Build 67 Cinema 4D R19–2023 December 2022
NeXus Build 63 Cinema 4D R19–2023 October 2022
NeXus Build 60 Cinema 4D R19–2023 September 2022

 

Taiao Compatibility

Build Compatibility Release Date
Taiao Build 288 Cinema 4D R19–2024 September 2023
Taiao Build 278 Cinema 4D R19–2023 July 2023
Taiao Build 144 Cinema 4D R19–2023 January 2023
Taiao Build 142 Cinema 4D R19–2023 October 2022
Taiao Build 141 Cinema 4D R19–2023 September 2022
Taiao Build 97 Cinema 4D R19–R25 June 2022
Taiao Build 86 Cinema 4D R19–R25 April 2022
Taiao Build 80 Cinema 4D R19–R25 March 2022

 

TerraformFX Compatibility

Build Compatibility Release Date
TerraformFX Build 204 Cinema 4D R20–2024 September 2023
TerraformFX Build 198 Cinema 4D R20–2023 July 2023
TerraformFX Build 168 Cinema 4D R20–2023 January 2023
TerraformFX Build 167 Cinema 4D R20–2023 December 2022
TerraformFX Build 165 Cinema 4D R20–2023 October 2022
TerraformFX Build 164 Cinema 4D R20–2023 September 2022
TerraformFX Build 150 Cinema 4D R20–S26 June 2022
TerraformFX Build 147 Cinema 4D R20–S26 March 2022
TerraformFX Build 122 Cinema 4D R20–R25 September 2021
TerraformFX Build 121 Cinema 4D R20–R25 September 2021
TerraformFX Build 115 Cinema 4D R20–S24 July 2021

 

MeshTools Compatibility

Build Compatibility Release Date
MeshTools Build 246 Cinema 4D R19–2024 September 2023
MeshTools Build 243 Cinema 4D R19–2023 July 2023
MeshTools Build 196 Cinema 4D R19–2023 January 2023
MeshTools Build 195 Cinema 4D R19–2023 December 2022
MeshTools Build 194 Cinema 4D R19–2023 October 2022
MeshTools Build 190 Cinema 4D R19–2023 September 2022
MeshTools Build 149 Cinema 4D R19–S26 June 2022
MeshTools Build 147 Cinema 4D R19–S26 April 2022
MeshTools Build 131 Cinema 4D R19–R25 March 2022
MeshTools Build 108 Cinema 4D R19–R25 September 2021
MeshTools Build 105 Cinema 4D R19–S24 July 2021

 

Cycles 4D Compatibility

Build Compatibility Release Date
Cycles 4D Build 563 Cinema 4D R19–2024 September 2023
Cycles 4D Build 559 Cinema 4D R19–2023 April 2022
Cycles 4D Build 557 Cinema 4D R19–R25 July 2021
Cycles 4D Build 550 Cinema 4D R19–S24 March 2021
Cycles 4D Build 509 Cinema 4D R14–S24 September 2020
Cycles 4D Build 506 Cinema 4D R14–S22 April 2020
Cycles 4D Build 500 Cinema 4D R14–R21 March 2020
Cycles 4D Build 353 Cinema 4D R14–R21 September 2019
Cycles 4D Build 336 Cinema 4D R14–R20 May 2019
Cycles 4D Build 321 Cinema 4D R14–R20 April 2019

Cycles 4D GPU Compatibility

NVIDIA
Cycles 4D is compatible with all PC systems using an NVIDIA Graphics Card and will render using the GPU.

Apple Macs are CPU only.

AMD
Previous versions of Cycles 4D used OpenCL to render using the GPU on AMD cards (and OpenCL support was also available for nVidia cards).

Due to a lack of support from Apple, Blender have withdrawn OpenCL compatibility on macOS, meaning that GPU rendering is not available using AMD cards on these systems.

If you are using OpenCL on a PC with an AMD card, this should work, however, cannot be guaranteed and we would recommend installing an INSYDIUM Fused Trial license so that tests can be completed.

I’ve found a bug in INSYDIUM Fused, how do I report it?

The Bug Reporter can be found within the INSYDIUM Menu in Cinema 4D.

Please ensure that as much information as possible is included in the Bug Report, including steps to recreate the issue and also attach a relevant scene file.

Please note that you will receive an automatic email once the Bug Report has been submitted and we will only contact you further if more information is required.

How do I use the INSYDIUM Bridge?

  • Register for the Bridge.
  • You will receive an email with a download link containing zipped files.
  • Download and unzip the files (c4d_bridge.xdl64/xlib). 
  • Copy these files into the folder of the plugin you want to use under Cinema 4D.

INSYDIUM Fused is not working, what do I do?

There are a number of reasons INSYDIUM Fused may not work and more information on the most common problems can be viewed by clicking the relevant option.

If your issue is not listed below or the information has not resolved your issue, please contact Customer Services for further advice.

 

License entered is incorrect error message

License Entered Is Invalid error message

Your License Is Malformed error message

This Is Not a Valid License error message

Your INSYDIUM License Cannot Be Verified error message

INSYDIUM Fused is not loading on a Windows system

 

License entered is incorrect error message

This is a security check. When you enter your email address and license into INSYDIUM Fused, it must match the information on our system. If you enter your email or license incorrectly, you will see an error message asking you to correct it.

If the license information entered is correct and you see the above error message, there are two other reasons this may occur:

1. No internet connection

Your system is not connected to the internet and as such, the license cannot be verified.

2. Connection Error

Your system may not be able to contact our License Server for verification and this is likely due to restrictive internet security or firewall settings. The URL and Port information for our License Server is below and you will need to whitelist these to allow the connection:

INSYDIUM Fused

https://license.insydium.net

port 443 (https connection)

Please note that as each internet security and firewall system is different, our Support Team are unable to provide specific advice as to how to resolve the above and you will need to contact the provider directly.

 

License Entered Is Invalid error message

This error message means that the license has been entered in the correct format but is incorrect.

Please check the license to ensure that it has been entered exactly as shown within your Customer Account and ensure that no spaces have been entered at the beginning or end.

 

Your License Is Malformed error message

This error message means that the license input starts with the correct digits (IFL- for INSYDIUM Fused), but there is an error further along in the license chain.

Please check the license to ensure that it has been entered exactly as shown within your Customer Account.

 

This Is Not a Valid License error message

This error message means that the license entered is incorrect and does not start with the correct digits as below:

IFL – INSYDIUM Fused

XPL – X-Particles

CY4D – Cycles 4D

Please check the license to ensure that it has been entered exactly as shown within your Customer Account.

 

Your INSYDIUM License Cannot Be Verified error message

There are two reasons this error message may occur:

1. No internet connection

Your system is not connected to the internet and as such, the license cannot be verified.

2. Connection Error

Your system may not be able to contact our License Server for verification and this is likely due to restrictive internet security or firewall settings. The URL and Port information for our License Server is below and you will need to whitelist these to allow the connection:

INSYDIUM Fused

https://license.insydium.net

port 443 (https connection)

 

If the above has not worked and you are still seeing this error message, click No, and then OK on the license input dialog box that appears, to bring up the diagnostic tests below:

If you run the diagnostic tests and our License Server can be contacted, you should see that all tests have been passed:

If any of the tests have failed, please contact Technical Support for further information.

Please note that as each internet security and firewall system is different, our Support Team are only able to provide basic advice and you may need to contact your provider directly.

 

INSYDIUM Fused is not loading on a Windows system

If you have installed INSYDIUM Fused on a Windows system and it is not loading, check the Cinema 4D Console (Shift + F10) to see if there are any relevant entries.

If the Console shows an entry for the INSYDIUM Bridge only or no relevant entries at all, this means that your system is missing the necessary Microsoft Visual Studio redistributable files.

To fix this, install the 2013 Visual C++ and 2015-2019 x64 Visual C++ packages.

If installing the above files does not resolve your issue, please contact Technical Support.

NOTE: Please ensure that only English (ASCII) characters are included in the installation file path (usually within the name of the User Profile) or INSYDIUM Fused will not load.

Is INSYDIUM Fused compatible with Cinema 4D Command Line rendering, including Deadline?

INSYDIUM Fused is compatible with command line rendering and has the capability to use unlimited render nodes. 

If you are using command line rendering, you will see that each version of Cinema 4D has a second Preferences folder, marked with a "_x" suffix and you need to install INSYDIUM Fused within this folder, rather than the standard Cinema 4D Preferences folder.

You will also need to ensure that your system has an internet connection for licensing and your software download carries your license information encoded into it, so our license server will enable your software to run under CLR/TR/NET without the need to enter a license.

I use Command Line Render/Team Render/NET Render, do I need to buy render node licenses?

INSYDIUM Fused licenses allow unlimited render nodes, so you do not need to buy additional licenses. Install the software to each client and ensure they have an internet connection for licensing. Your software download carries your license information encoded into it, so our license server will enable your software to run under CLR/TR/NET without the need to enter a license for them.

For more information on using INSYDIUM Fused with Team Render, click here, or Command Line here.

Where can I find my Build number?

The Build numbers for each of your installed INSYDIUM Fused plugins can be found within Cinema 4D.

To access these, you will need to navigate to the INSYDIUM Menu > About INSYDIUM Fused… option.

How to remove INSYDIUM Fused

Removing your plugin is very straightforward.

  1. Go to your Cinema 4D application folder, open the Plugins folder and delete the INSYDIUM Fused folder.
    • On macOS, this path may look like Applications/MAXON/CINEMA 4D [version]/plugins/INSYDIUMFused
    •  On Windows, this path may look like C:\Program Files\MAXON\CINEMA 4D [version]\plugins\INSYDIUMFused
  2. Now open Cinema 4D, go to the Edit menu and choose Preferences....
  3. Click Open Preferences Folder... at the bottom of the Preferences window.
  4. From the Preferences folder, open the Plugins folder and delete the INSYDIUM Fused folder within.
  5. Restart Cinema 4D and you will see that your plugin has been uninstalled.

How long can I use my license offline for?

By default, when you exit Cinema 4D your license seat is closed and your license will work offline* for two days. After that, it will need to reconnect to the License Server.

If you have a perpetual license and need to use it offline for a longer period, you can uncheck the ‘Close License Seat on Exit’ switch in the main preferences. With this option unchecked, the license is not closed when you exit Cinema 4D and you can continue to use your license for up to 7 days before needing to reconnect.

You can switch between these two options at any time and if you need a longer offline period, please contact Customer Services to see if this can be extended (subject to conditions).

For more information on managing your license, click here.

*Offline periods are at INSYDIUM's discretion.

Where can I find INSYDIUM Fused Plugins in Cinema 4D?

All INSYDIUM Fused Collection plugins can be accessed via the INSYDIUM Cinema 4D Menu:

How many computers can INSYDIUM Fused Plugins be installed on?

INSYDIUM Fused Plugins can be installed on as many systems as required, however, they can only be open on as many systems at a single time as license seats purchased, plus, if your license is eligible, the single additional seat.

For more information on managing your license, click here.

Is INSYDIUM Fused compatible with Apple M Series systems?

Yes, INSYDIUM Fused is natively compatible with Apple M Series systems in Cinema 4D R23 and later, except Cycles 4D, which cannot be used on these machines as it does not have silicon support.

Please click here if you are using an M2 system and INSYDIUM Fused is not loading.

TerraformFX is missing from Cinema 4D

TerraformFX is only compatible with the latest build available for each Cinema 4D version.

If you are unable to see TerraformFX in the INSYDIUM Menu, it is likely that you are not using the latest Cinema 4D build for your specific version and will need to update to resolve this issue.

What is Maintenance and how does it work?

A perpetual INSYDIUM Fused license purchased with Maintenance gives you 12 months access to all INSYDIUM Fused Plugins, Updates and Library Assets.

If the Maintenance expires, you will retain access to X-Particles and lose access to the rest of the INSYDIUM Fused Collection.

To retain access to the Maintenance Benefits, you will need to purchase Maintenance via the INSYDIUM Shop. If you purchase Maintenance before your current maintenance expires, 12 months will be added to your expiry date; you do not lose out by purchasing early.

Please note that if you purchase after your Maintenance has expired, this will affect the available X-Particles Build should your Maintenance lapse again in the future as this will revert to the last build released by the time of the first Maintenance lapse.

For more information on Maintenance, visit our Maintenance product page.

What is a perpetual license?

When purchasing a new INSYDIUM Fused license, you can choose to purchase INSYDIUM Fused Complete or a Subscription.

Purchasing INSYDIUM Fused Complete will give you perpetual access to the full INSYDIUM Fused Collection, including Plugins and Library Assets. You will be able to access the latest version released by the purchase date and all Service Updates for this release.

To gain access to a new version once released, you can purchase the Fused Complete Upgrade. This will upgrade your license to the new version and you will be eligible for all Service Updates for this release.

If you purchased a perpetual license prior to July 2023, please click here for relevant information.

For more information on perpetual licenses, click here.

What is an INSYDIUM Fused Subscription?

INSYDIUM Fused Subscription licenses are available on 3-month, 6-month and Annual terms.

A Subscription provides access to the full INSYDIUM Fused Collection for the duration of the term and once the initial term has ended, the subscription will automatically continue unless you cancel before the renewal date. 

Benefits:

An INSYDIUM Fused Subscription gives you ultimate flexibility. You can use the license for as long as you pay the fee and cancel the subscription at any time. 
INSYDIUM Fused Subscription licenses include:

  • Updates
  • Access to INSYDIUM plugins X-Particles, NeXus, Taiao, TerraformFX, MeshTools, and Cycles 4D
  • Library Assets
  • Access to historic builds

Please Note: In the event you cancel your subscription, reverse or fail to pay your subscription fee payment, the license and Fused benefits will be canceled.

How do I cancel my INSYDIUM Subscription?

Canceling your INSYDIUM Subscription is done through your Customer Account.

To cancel a Subscription, navigate to the ‘My Subscriptions’ tab in your Customer Account and click the Cancel button next to the relevant option.

Please note: In order to avoid the next subscription fee payment, you must cancel your INSYDIUM Subscription one day before your next payment is due to be collected. If you cancel after the payment has been taken, you will receive the following subscription term as your final term. There are no refunds for the days leading up to your subscription end date.

How do I access the Customer Account?

1. The Customer Account can be located under 'My Account' on the website after clicking on the Shop tab. 

2. If you have previously made an account – you can log in here or via the Login option at the top right-hand side of each page (Be sure to use the email address your license is registered to.)

3. If you do not have a Customer Account, you will need to register as a new customer.

 

4. Fill in the form to register for your account. 

 

5. Continue to log in.

6. Log in when you need and navigate using the 'My Account' drop down. 

 

How do I add my license to my Customer Account?

Log in to your Customer Account and click on the Add License button.

Add your license into the License field, including the dashes, then click the Add License button.

Graphical user interface, text, application

Description automatically generated
The license you enter must be registered to the same email address as your Customer Account.

I cannot see my license within my Customer Account

All licenses registered to a Customer Account are available via the ‘Choose your license’ drop-down box.

If your license was purchased using the same email address as the Customer Account but is not listed, you will need to add your license by following these instructions.

I have licenses registered to different addresses; can I see them all in the same Customer Account?

No. In order to add licenses, they must be registered to the same email address as your Customer Account.

How do I reset my license?

You can reset your license by clicking the ‘Reset’ button next to your license in your Customer Account.

There is a limit to the number of times you can reset your license and if we believe that the reset function is being abused, we will contact you directly for further information.

My email address is not recognized

You may not have a Customer Account. Your license is registered to a specific email address and you may need to create a Customer Account using the same email address that your license is registered to.

Can I change my email address?

Three changes to your email address are permitted for free through your Customer Account; subsequent changes incur a fee.

Which builds are supported by Technical Support?

Currently, Technical Support is available for Updates released within the last 2 years.

What is a perpetual license purchased before July 2023?

If you purchased a perpetual license prior to July 2023, it is likely that you bought the license with 12 months Maintenance.

This license gave you 12 months access to all INSYDIUM Fused Plugins, Updates and Library Assets.

If the Maintenance expires, you will retain access to X-Particles and lose access to the rest of the INSYDIUM Fused Collection.

To gain access to the Maintenance Benefits for a further 12 months, you will need to purchase Maintenance via the INSYDIUM Shop.

Please note that if you purchase Maintenance after it has expired, this will affect the available X-Particles Build should your Maintenance lapse again in the future as this will revert to the last build released by the time of the first Maintenance lapse.

Alternatively, you can switch your license to INSYDIUM Fused Complete by purchasing the Complete Upgrade product. This will give you perpetual access to the latest INSYDIUM Fused version released at the time of purchase and all Service Updates for this release. This differs from Maintenance in that you retain the full INSYDIUM Fused Collection after 12 months, not just X-Particles. Once you have switched to a Complete license, Maintenance is no longer required and your license cannot be reverted.

For more information about Maintenance, click here.

Cycles 4D Missing Texture error

If you load a bitmap from the Cinema 4D Browser or a movie file into the Image Texture or Environment Texture nodes, you may see that the render is bright pink and shows a ‘Missing Texture’ error.

To resolve this, you simply need to uncheck the ‘Load From Disk’ option.

If you are loading a Bitmap from the Cinema 4D Browser, you will also need to alter the resolution parameters to fit as Cycles 4D is unable to determine them automatically.

Are Nodes considered entire workstations per GPU or per CPU?

A node/seat is considered to be per Cinema 4D/Team Render/CLR Client.

How do I use Substance (.SBSAR) files in Cycles 4D?

After loading the Substance file, you should get a new material with several channels and each channel will contain a Substance shader. You then need to copy the Substance shader and paste it in to an Image Texture Node.

This may be difficult as you will need a node for each channel and will have a sizeable node tree, however, this is the only way to currently use these files.

Can I have a refund?

A refund can be processed for an order if we are notified within 30 days of purchase.

To request a refund, contact our Customer Services team. 

Can Cycles 4D be used to render spherical images for VR?

Yes, you can render for VR using the Panoramic Equirectangular setting. This is within the cyCamera Tag under Camera Type.

Using INSYDIUM Fused with a proxy server (Windows & MacOS)

Squid HTTPS Proxy

If you are using a Squid HTTPS Proxy, create a plain text file named 'proxy.ini' in the INSYDIUM folder.

The content of the file must look like the below, replacing the port, domain, username, and password with those applicable to your proxy server:

[settings]

domain=192.168.1.2

username=user

password=pass

If a username/password is not required, these lines can be omitted.

If a password is required, but you would prefer that the proxy server password is not saved in plain text in the proxy.ini file, leave the password field empty when creating the document. INSYDIUM Fused will then prompt you for the password, encrypt it and save it into the proxy.ini file.

Once this is done, INSYDIUM Fused will use the proxy.

NOTE: the 'domain' value in proxy.ini MUST be an IP address, as shown above. DO NOT try to use a URL instead. You will need to obtain the IP address of the proxy and use that in the domain setting.

SOCKS Proxy

SOCKS Proxies are not currently supported by INSYDIUM Fused and as such, the proxy.ini file instructions will not work for this server type.

To use this type of Proxy Server with INSYDIUM Fused, you will need to add it on an OS level as this will ensure that all traffic goes through the server, including the connection to our License Server.

How to export X-Particles as an Alembic Point Object (via Thinking Particles)

1. Preparing the Scene

  • Cache the scene's xpEmitter(s).

  • In the xpEmitter(s), go to Emission > Thinking Particles and enable "Generate Thinking Particles".

 

2. Thinking Particles Setup

  • A TP Group needs assigning to the xpEmitter(s) and a TP Geometry Object for the export to work.
  • Open the "TP Settings" Dialog ("Thinking Particles Settings" pre R21), found in the C4D Top menu under Simulate > Thinking Particles. This gives us access to the TP Group options.


  • With the xpEmitter(s) still selected and on the Thinking Particles Quick Tab, drag a Group (e.g., "All") in to the "Add to TP Group" link field.

  • Add a "TP Geometry" object ("Particle Geometry" pre R21) from the C4D Top menu under Simulate > Thinking Particles.

  • Drag the same Group that was added to the xpEmitter from the TP Settings window in to the TP Geometry's "Particle Group" link field.

 

3. Alembic Export

  • With the TP Geometry object still selected go to File > Export and select "Alembic (*.abc)".
  • Set the general Alembic settings (e.g., Start and End Frame etc) to suit the scene.
  • Ensure "Particles" is enabled.
  • Hit "OK".

 

4. Alembic Import

  • To add the cached Alembic back in to the same scene, go to File > Merge. Navigate to the Alembic and open it
  • In the Alembic Import Settings window, ensure the "Points" parameter is set to "As Polygon Object".
  • Hit "OK".




Provided all was correct with the export, an Alembic object matching the name of the TP Geometry object will be added to the scene.

 

5. Checking the Imported Alembic

  • (Optional) Disable all of the existing simulation objects (xpEmitter(s), TP Geometry etc). This makes it easier to see the imported Alembic points but is not essential.
  • Play or scrub the timeline and observe the points in the viewport, they should match the cached particle positions.


 

Why can I not see the OpenGL option in the ExplosiaFX Display tab?

The xpExplosiaFX OpenGL viewport display in X-Particles requires OpenGL and a supported GPU with up-to-date drivers.

Due to Maxon removing OpenGL from Cinema 4D, this feature is not supported in S22 and above.

Is INSYDIUM Fused compatible with Cinema 4D Lite?

No, INSYDIUM Fused is only compatible with the full version of Cinema 4D.

For full compatibility information, please click here.

What happens if an automatic payment for my Subscription license fails?

All recurring Subscription payments are handled via PayPal and if a renewal payment fails, your license is automatically suspended.

PayPal automatically attempts to take payment 3 times at 5-day intervals and if payment is not received after these attempts, your payment profile and license will be canceled.

If you wish to regain access to INSYDIUM Fused after your Subscription has been canceled, you simply need to purchase a new Subscription via the INSYDIUM Shop.

Please note that we are unable to change the payment attempt schedule as this is determined by PayPal.

How do I use the INSYDIUM Fused Library Assets?

The process for installing the majority of the INSYDIUM Fused Library Assets will depend on which Cinema 4D version you are using.

 

Cinema 4D R25/S26/2023 Cinema 4D S24 and lower

 

Cinema 4D R25/S26/2023

In Cinema 4D R25/S26/2023, the Library Assets are installed via the Asset Browser (Shift + F8).

Once the Asset Browser is open, click the Create Menu and navigate to the bottom option, Import Legacy Library.

This will then allow you to import the full .lib4d library and you can access the Assets through the Asset Browser.

 

Cinema 4D S24 and lower

The Library Assets are installed in Cinema 4D S24 and lower via the Content Browser.

To install within the Content Browser, you need to add the .lib4d library to the relevant folder within the Cinema 4D Preferences.

The file path for this folder will look similar to the below:

Once installed, you will be able to access the Assets through the Content Browser.

 

For more information on how to install the 360 Skies pack, please click here, and for more information on installing the Taiao Plant Packs is here.

Please note that depending on the scaling of your project, you may need to adjust the Library Assets to match.

How do I install the 360 Skies Library Assets?

The 360 Skies files can be added to the Asset Browser manually using the Create > Add File to Database option or you can simply navigate to the folder location of the relevant file when required.

What is Taiao?

Taiao is a procedural plant animation system used to generate trees, flowers, grasses and custom objects.

See our Taiao product page for more information. 

How do I install the Taiao Plant Packs?

To install within the Content Browser, you need to unzip the folders into the INSYDIUM > Taiao > scene_presets folder within the Cinema 4D Preferences.

The file path for this folder will look similar to the below:

Taiao Plat Pack Install Location

Once installed, you will be able to access the Taiao Plant Packs through the INSYDIUM Menu.

Why can I no longer access the same X-Particles Build?

If your Maintenance expires, the latest X-Particles Build available for your license will revert to the last build released at the time of the first Maintenance lapse. 

For more information on Maintenance, visit our Maintenance product page.

My render node system does not have a GPU, will INSYDIUM Fused work?

If you are using a Windows machine without a GPU to render (such as a blade server) and INSYDIUM Fused is not showing within the Cinema 4D Console once installed, it is likely that your system does not have Vulkan installed.

To resolve this, follow the link below and install the Vulkan runtime (not SDK):

https://vulkan.lunarg.com/sdk/home

What is NeXus?

NeXus is a GPU particle and simulation system integrated into X-Particles.

See our NeXus product page for more information. 
 

I cannot find the INSYDIUM Tags Menu in Cinema 4D 2023

Due to a change implemented by MAXON in Cinema 4D 2023, the INSYDIUM Tags Menu is now found within Tags > Extensions:

INSYDIUM Fused is not working on my Apple M2

Apple M2 systems do not have Rosetta installed by default and this is required to run INSYDIUM Fused.

To resolve this and use INSYDIUM Fused on an M2 system, you simply need to install Rosetta by executing the below command in the Terminal:

/usr/sbin/softwareupdate --install-rosetta

If INSYDIUM Fused is still not loading on your Apple M2 system after installing Rosetta, please contact our Customer Services team.

Managing your INSYDIUM Fused license

Using INSYDIUM Fused offline*

INSYDIUM Fused needs to connect to our licensing server on a regular basis to revalidate your license. How frequently it does so is controlled by the 'Close License Seat on Exit' switch in the main INSYDIUM preferences.

Normally, the 'Close License Seat on Exit' switch is checked, so every time you exit Cinema 4D the license seat is closed and this makes the same license available for use on another machine.

If there is a problem with internet access, or the license server is temporarily unavailable, INSYDIUM Fused will continue to work offline for two days before a connection to the server is required. This can also be used to take a machine offline for a short period if you need to use it somewhere with limited internet access.

If you need to use INSYDIUM Fused offline for a longer period and have a perpetual license, you can uncheck the 'Close License Seat on Exit' switch. This means that the license is not closed when you exit Cinema 4D and will allow you to use INSYDIUM Fused offline for up to 7 days before needing to reconnect. The downside is that while the license seat is still open, you will not be able to use that license on another machine.

Note that this only applies to perpetual licenses. If you have a Subscription license, this switch is not available and you are limited to 2 days offline at all times.

INSYDIUM Fused Complete, Perpetual licenses with Maintenance and Subscription licenses also have access to one additional seat.

*Offline periods are at INSYDIUM's discretion.

Changing your machine operating system or hardware

You can switch between machines easily by releasing a license on one machine and allocating it to another.

If you:

  • change the operating system version
  • reinstall the operating system or restore the OS from backup
  • alter the machine hardware such as the CPU, motherboard, graphics cards or disk drives
  • change the system information such as the machine name or the name of a user profile

You may find that the INSYDIUM Fused license is showing as already allocated when you run Cinema 4D. If that happens, you will need to log in to your Customer Account on our website and reset your license.

Changing your license

If you need to change the INSYDIUM Fused license on your machine, you can do so by clicking 'Change License...' in the main INSYDIUM menu.

Your name, email address and current INSYDIUM Fused license will automatically be filled in for you.

You can then alter these settings as required and click the OK button to make the change.

Disabling your license

Clicking ‘Disable’ in the 'Change License...'  dialog box will disable the INSYDIUM Fused license on this machine, making the license available for use on an alternative system. Note that INSYDIUM Fused will stay disabled on this machine until you re-enable it from this dialog box. It will not be re-enabled by restarting Cinema.

Removing a license permanently from a system

You can also use this dialog box to remove an INSYDIUM Fused license from this machine permanently. To do that, delete everything in the three entry fields and click OK. You will be asked to confirm that you want to do this. You can re-enter the license details at any point if you want to use X-Particles on this machine again.

License Manager

The INSYDIUM Fused License Manager enables you to see how many seats are in use and on what systems. This is useful if you have a multi-seat license.

To see the manager, click 'License Manager...' from the main INSYDIUM menu.

Clicking ‘Release License’ will temporarily release the INSYDIUM Fused license from this system. You can use INSYDIUM Fused on this system again by clicking 'Allocate License' or by restarting Cinema 4D, dependent on if a seat is available.

Rendering INSYDIUM Fused using Team Render

To use Team Render, ensure that you have a network of two or more computers that can all 'see' one another on the network and that INSYDIUM Fused is installed within Cinema 4D on each system. These machines can be all PCs, all Macs, or a mixture of both.

To use Team Render effectively, you must cache the scene. Please click here for detailed information on using xpCache.

As a general rule, we would advise choosing internal caching for small scenes with few objects and external caching for long scenes and/or scenes with many cached INSYDIUM Fused objects.

If you are using Team Render, click here or if you are using Team Render Server, click here for relevant instructions.

If you are experiencing issues using Team Render after following the instructions, click here for further troubleshooting information

Should I purchase Maintenance or the Complete Upgrade?

Please click the button below that corresponds to your current license status.

 

My Maintenance has expired and I don't have the latest Build

My license has Maintenance

My Maintenance expired after the release of the latest Build

 

My Maintenance has expired and I don't have the latest Build

Purchasing Maintenance or the Complete Upgrade will give you access to the latest build of the full INSYDIUM Fused Collection.

The £350 Complete Upgrade product will give you perpetual access, including eligibility for related Service Updates but you will not receive Release Updates. When a Release Update is available, you will need to purchase another Complete Upgrade to gain access. Purchasing this product means that Maintenance will no longer be required and your license cannot be reverted.

The £250 Maintenance option will give you 12 months access and this will include Updates. If you do not renew your Maintenance, after the 12 months expires, you will retain access to X-Particles only.

 

My license has Maintenance

If your license has Maintenance, the best option for you will depend on if you intend to keep your Maintenance up to date and if you require access to Updates as they are released.

If you intend to keep purchasing Maintenance to keep your license up to date, we would recommend purchasing this option as it would be more cost effective.

If you think that you might let your Maintenance lapse in the future but want to keep access to the full INSYDIUM Fused Collection, we recommend the Complete Upgrade option. Purchasing this product means that Maintenance will no longer be required and your license cannot be reverted.

 

My Maintenance expired after the release of the latest Build

If your Maintenance expired after the latest INSYDIUM Fused Release Update, this means that you currently have access to the latest INSYDIUM Fused or X-Particles Build.

The £350 Complete Upgrade product will give you perpetual access to the full Fused Collection, including related Service Updates, but you will not receive Release Updates. When a Release Update is available, you will need to purchase another Complete Upgrade to gain access. Purchasing this product means that Maintenance will no longer be required and your license cannot be reverted.

The £250 Maintenance option will give you 12 months access and this will include Updates. If you do not renew your Maintenance, after the 12 months expires, you will retain access to X-Particles only.

Using Team Render

Internal cache
Rendering a scene using Team Render with an internal cache is very simple:

  • in the Cache object, set the 'Cache Type' to 'Internal (Memory)'
  • cache the scene
  • for each of the Cache tags that have been created, turn on the 'Copy Tag Data' switch (this is essential!)
  • save the file to save the cached data
  • click ‘Team Render to Picture Viewer’ in the Cinema 4D Render Menu

External cache
Rendering a scene using Team Render with an external cache requires further setup.

First, you need to decide where the cache files are going to go. This does not have to be in the same folder as the scene file, however, it MUST be accessible to all the clients on the network. This isn't the same as the machines just being on the same network; the folder must be 'shared' so that it can be accessed by the other machines.

Sharing a folder is done differently on Windows and OSX and you will need to consult the documentation for the relevant OS for more information.

In the Cache object, you must enter the shared folder where the cache files will be saved into the 'Folder' link field. If you click the little arrow next to the 'Folder' name you see some more options, some of which you may need to change later.

The next step depends on whether you have a same OS or mixed OS network.

 

Same OS Network Mixed OS Network

 

Same OS Network

If you are using a same OS network, the clients should be able to access the shared folder you created so you can click ‘Team Render to Picture Viewer,’ as for internal caching. If the clients cannot access the shared folder then the folder is not shared correctly or the network isn't set up correctly.

 

Mixed OS Network

If you are using a mixed OS network, Windows and OSX do not handle file paths in the same way, meaning that an OSX machine cannot use a file path formatted by Windows and vice-versa. This is the reason for the 'Alt Folder' link field you see in the additional options in the Cache object:

Windows primary system

If you are using a Windows primary system with OSX clients, the shared folder on the primary system must be 'mounted' as a volume on the Mac. You will need to know the name of the primary machine on the network and the name of the share you created. On each client:

  • in the Finder menu, click Go->Connect to Server...
  • when the dialog box appears, type 'smb://PrimaryName/SharedFolder' - so for example, if the primary machine is called 'myPC' and the share name is 'xpcache' you would enter 'smb://myPC/xpcache'
  • OSX will then try to access that shared folder; it may ask for your account username and password
  • if this is successful, if you open a Finder window, you should see the new shared folder under the 'Volumes' section (if you don't see that section you may need to show it by using the Finder > Go menu > Go To Folder... and enter '/Volumes' without the apostrophes)

This is required on each client system and you have to mount each shared folder that you want to use. Fortunately, OSX allows you to mount external shares automatically on startup, so you only need to do it once.

In the primary machine, you then need to tell the OSX clients where to find the cached files by entering the information for the newly created volume into the 'Alt' file path. For example, if the share name is 'xpcache' then in the 'Alt' field you would enter '\Volumes\xpcache' (without the apostrophes). Note the leading backslash, which is critical for this to work. It also needs to be 'Volumes' not 'Volume'.

You should now be able to click Team Render to Picture Viewer and the clients will find the cache files in the correct place for the render.

OSX primary system

If you are using an OSX primary system with Windows clients, you will need the name of the Mac primary by which other machines can access shared files. You can get this from the file-sharing dialog box.

On the primary machine, you need to tell the Windows clients where the cached files are. For example, if the Mac shared machine name is 'my-iMac' and the shared folder is 'xpcache', then in the 'Alt Folder' field you should enter '\\my-iMac\xpcache' (without the apostrophes). Note the double backslash to start the name.

Using Team Render Server

Team Render Server has significant advantages in terms of controlling render jobs on large render farms, however, using INSYDIUM Fused with TRS can be problematic.
With TRS, you 'upload' assets to the server which then distributes them to the clients rendering that job. You do this by saving the project with all its assets (Cinema 4D File menu->Save Project with Assets...) which collects all the assets into one single folder. In the X-Particles Cache object, if you turn on 'Cache Files as Assets', the cache files will be saved to the folder 'Save Project with Assets' created.

However, TRS will recognize only certain file types as assets - e.g. Cinema 4D scene files, various image formats, etc. and it does NOT recognize X-Particles cache files. This means that TRS will not distribute the cache files to render clients.

To use TRS with a cached X-Particles scene, you need to set up the scene in the same way that you would if using Team Render. You must choose the cache type and a location for the cached files. You can turn on 'Cache Files as Assets', but then the files will be saved to the project folder and you will need to share that folder so it is visible to the client machines.

If you are using internal caching, once the scene is cached and saved, you simply upload it to the server in the web interface and click 'Start'.

If you are using external caching, you will have to save the cache files to a shared folder on your network. If you enable 'Cache Files as Assets' in the Cache object, the cache files will be stored in a subfolder of the project folder that Cinema created when you save the project with assets in the Cinema 4D File menu, and you need to share that project folder over the network.

Instead of the above, we recommend that you create a shared folder that will be used for any render job and save the cache files into that. Do not enable 'Cache Files as Assets' in that case, and there is no need to upload the cache files to the server. The workflow using TRS then becomes very similar to using Team Render - create the share, save the cache files to it, and point the folder field in the Cache object to the shared folder where the cache files are located. And of course, adjust the 'Alt Folder' field as well if using mixed networks.

Troubleshooting Team Render issues

If you are experiencing issues such as blank frames, frames not rendering in the correct sequence, or simply not working at all, these are likely caused by the network not being set up correctly or an unstable connection. We would always recommend using an ethernet connection if possible and keeping network traffic to a minimum whilst rendering.

If you are using internal caching, the issue may be caused by the primary system not communicating with one or more of the clients. You can check this in the primary machine by using the Render menu->Team Render Machines... command. This displays a dialog box and each client you want to use should have a checkmark in the box to its left and a green dot in the network icon. To check each client, you can right-click it and choose 'Connection Test...' from the context menu. This will show if the connection is working correctly.

If the connections are all satisfactory and it is still not working, be sure that you saved the cached project to save the cache data and that each cache tag has the 'Copy Tag Data' switch turned on.

If you are using external caching, we would recommend turning on the ‘Cache Log’ in the extended options below the cache folder name in the Cache object. This will cause each client to output progress to the console in the TR Client, so you can see which frames are rendered by which client and any specific problems.

Assuming connections between clients and the primary are satisfactory, the usual reason for failure is that the client cannot access the cached files. This could be due to a network problem, or most commonly because the shared folder is not found.

This should not be an issue with PC-only or Mac-only setups but can be with mixed networks. Check that the shares are set up correctly on the primary machine and that the 'Alt Folder' is correctly specified in the Cache object.

To be absolutely sure that the TR client can see the cache files, open the INSYDIUM Preferences on the client and find the 'Default Folder' setting in the Cache Defaults.

You do not need to change this on the clients, as it is the folder the Cache object will save the cache files to, but what you can do is use it to check that the location of the cache files can be seen by the client. Simply use the button at the far right to navigate to the shared folder. If you can do that successfully, it proves that the client can access the cache files.

If you are still experiencing issues, please contact our Technical Support team for further advice.

INSYDIUM Fused Educational Licenses

We offer two educational licenses for INSYDIUM Fused and eligibility will depend on your academic status.

When purchasing an educational license, you will be prompted to upload proof of your academic status. This proof must be in the same name as the license is to be registered to and if purchasing as a teacher, the license must be registered to your academic email address. Please allow 3 working days from the date of purchase for us to review the proof and confirm your order.

For information on each license, including accepted proofs, please click the buttons below.

 

INSYDIUM Fused Learning Edition INSYDIUM Fused Academic license

 

INSYDIUM Fused Learning Edition

We offer a discounted INSYDIUM Fused license for full-time students and teachers at non-profit educational institutions. The INSYDIUM Fused Learning Edition can be purchased from our shop. It includes X-Particles, NeXus, Taiao, TerraformFX, MeshTools and Cycles 4D and can only be used with the Maxon One Student license (available to students and faculty).

INSYDIUM Fused Learning Edition licenses are valid for a period of 6 months and to renew, you will need to re-provide proof of academic status. Renewals are limited to a maximum of 5 per license within a 3-year period.

Please note: The INSYDIUM Fused Learning Edition saves in its own file format and scene files created using this license type cannot be opened in the full version of INSYDIUM Fused.

The INSYDIUM Fused Learning Edition should not be used for commercial work.

If you do not have the Maxon One Student license (available to students and faculty) or the educational license for teaching (available to educational institutions), you may be eligible for an Academic license with a 50% discount.

Accepted proofs:

  • Student ID
  • Letter from educational institution on letterheaded paper with dates of study
  • Teaching/faculty ID card* (must use faculty email address)
  • Link to work on school/university site (must use student or faculty email address)

*Only teachers and faculty at nonprofit organizations are entitled to the above discounts and proof of nonprofit status may be requested.

Please upload your evidence to us in a form that we can easily translate in Google, e.g. Latin alphabet.

 

INSYDIUM Fused Academic license

We offer 50% discount on INSYDIUM Fused perpetual licenses by adding the Coupon Code ACADEMIC in the shopping cart.

This is for an Academic INSYDIUM Fused license that will work with the full Cinema 4D version.

The INSYDIUM Fused Academic license should not be used for commercial work.

Accepted proofs:

  • Student ID with expiry date
  • Letter from educational institution on letterheaded paper with dates of study
  • Teaching/faculty ID card* (must use faculty email address)
  • Link to work on school/university site (must use student or faculty email address)

*Only teachers and faculty at nonprofit organizations are entitled to the above discounts and proof of nonprofit status may be requested.

Please upload your evidence to us in a form that we can easily translate in Google, e.g. Latin alphabet.

NeXus FAQ

Please see below for the most common questions we are asked about NeXus:

 

Will my GPU work with NeXus?

Why does NeXus only work with a single GPU?

Why is my NeXus project not working or freezing my system?

Why do I experience a delay in the viewport when using NeXus Objects?

Can NeXus projects be rendered over a network?

Can you cache NeXus Objects?

 

Will my GPU work with NeXus?

As long as your GPU has at least 4GB of VRAM and supports Vulkan, we would expect NeXus to work with most modern versions of Nvidia, AMD, Apple M Series graphics cards.

 

Why does NeXus only work with a single GPU?

If rendering, this will send all the scene information to each individual GPU and this can then render a small tile of the final image independently of all other tiles.

Unlike rendering, which is easily distributed across multiple GPUs, running a simulation has to send all of the data to a single GPU as the calculations are dependent on all of the particles.

 

Why is my NeXus project not working or freezing my system?

If Cinema 4D freezes, your simulation stops working or your particles are sticking to the emitter on emission when using NeXus, it is likely that your GPU has timed out and rebooted due to a delayed response. 

When this happens, the GPU terminates itself and you will need to restart Cinema 4D for your scene to work as expected.  

To stop this happening again, you can:

•    Ensure that your GPU can handle the scene contents, which may require using less particles or cleaner geometry.
•    Ensure that any other Cinema 4D projects have been closed and if you do need to keep them open, that the viewport is set to the starting frame to stop interference from other active simulations.
•    Close any other applications that may be utilizing your GPU. 

On Windows systems, GPU timeout is managed via the GPU Timeout Detection & Recovery (TDR) and this can be increased if needed, but this is not possible on MacOS 

How to add/change the TDR Delay on Windows systems

Run regedit, the Windows Registry Editor
Navigate to: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\GraphicsDrivers
If the TdrDelay key exists, double-click on it and change it’s value to 5 or 8.
If the TdrDelay key does not exist, add the key by:
Edit -> New -> DWORD (32bit Value)
Name the key TdrDelay
Double-click the key, make it a Decimal (instead of Hexadecimal) value and set it to 60.
Reboot your system.

Please note that updating Windows can reset the TDR Delay value, so you may need to repeat this process after each update. 

 

Why do I experience a delay in the viewport when using NeXus Objects?

You will experience a short delay the first time you play your simulation or after any changes are made as the data is being sent to your GPU by Cinema 4D. If no changes are made, the simulation should start promptly the next time it is played.

 

Can NeXus projects be rendered over a network?

Due to the way that data is handled via the GPU, network rendering, including Team Render cannot be used when rendering projects that include NeXus Objects.

 

Can you cache NeXus Objects?

Yes, the xpCache will work with NeXus Objects.

Taiao FAQ

Please see below for the most common questions we are asked about Taiao:

 

How do I add materials to Taiao Objects?

How do I create real-world flora using Taiao?

Why do I get an error when I add a Taiao Preset to my scene?

I have converted my materials for render, but Taiao Objects are not rendering

 

How do I add materials to Taiao Objects?

Materials can be added to Taiao Objects via the Cinema 4D Material Manager or alternatively, materials can be added to individual toPlant and toGrass layers by navigating to the Object tab > Add a layer > Materials:

toTree has its own Materials tab available once this object has been added to the scene:

 

How do I create real world flora using Taiao?

Taiao comes with a Preset Library of real-world trees and flowers.

To access the Preset Browser, navigate to the INSYDIUM Menu > Taiao > Preset Browser.

Taiao also includes toPlant, which provides starting points for Trees, Houseplants, Grass Tufts and Flowers. These can then be modeled to suit the individual plant that you are replicating.

 

Why do I get an error when I add a Taiao Preset to my scene?

To add a preset from the Taiao Preset Browser, you will need to first save your scene as this will allow the bitmap textures to link correctly.

If you do not save your scene prior to adding the preset, you will see the error below:

For more information on how to use the Taiao Preset Browser, please check the Manuals section of the website.

 

I have converted my materials for render, but Taiao Objects are not rendering

To improve performance, the Organ Mode option within Taiao Objects is set to Multi Instance by default, however, Multi Instances are not supported by some render engines, including Cycles 4D and Octane.

To render these Objects using these engines, you will need to change the Organ Mode to one of the other options:

X-Particles FAQ

Cycles 4D FAQ

Cycles 4D GPU Compatibility

NVIDIA
Cycles 4D is compatible with all PC systems using an NVIDIA Graphics Card and will render using the GPU.

Apple Macs are CPU only.

AMD
Previous versions of Cycles 4D used OpenCL to render using the GPU on AMD cards (and OpenCL support was also available for nVidia cards).

Due to a lack of support from Apple, Blender have withdrawn OpenCL compatibility on macOS, meaning that GPU rendering is not available using AMD cards on these systems.

If you are using OpenCL on a PC with an AMD card, this should work, however, cannot be guaranteed and we would recommend installing an INSYDIUM Fused Trial license so that tests can be completed.

Are Nodes considered entire workstations per GPU or per CPU?

A node/seat is considered to be per Cinema 4D/Team Render/CLR Client.