INSYDIUM Frequently Asked Questions, INSYDIUM LTD


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Answers to your most frequently asked questions about our products and support. Just type your keywords like "maintenance" or "license" and hit the 'Search' button.

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What happens when my Maintenance expires?

When you buy a perpetual license it comes with a 12-month Maintenance Agreement which includes many benefits, accessible when logged into your Customer Account.

After 12 months, your Maintenance Agreement expires, your perpetual license will still be valid, but you will no longer receive the benefits included with Maintenance. A new Maintenance Agreement needs to be purchased to continue accessing Maintenance benefits.

To continuously access Maintenance benefits, you should buy a new Maintenance Agreement before it expires, during your Maintenance Period.

After expiry, we give you up to 12 months to buy a new Maintenance Agreement during the Reactivation Period, but you will miss out on the Maintenance benefits until you ‘reactivate’.

After the Reactivation Period, we give you a further 12-month Last Chance Period to buy a new Maintenance Agreement, but it will cost you more to cover the number of Updates that have been released over the 2 years.

Buying Maintenance during the Maintenance or Reactivation Period will add 12 months to your existing expiry date. If you buy Maintenance during the Last Chance Period, 24 months will be added to your existing expiry date.

If you wait until 24 months after your Maintenance expires, you are Too Late and can no longer buy a new Maintenance Agreement for that license. The only options are to buy a new perpetual license or take out an INSYDIUM Subscription.

Maintenance Agreement Costs:

  X-Particles Cycles 4D INSYDIUM
Maintenance Period £180 £90 £230
Reactivation Period £180 £90 £230
Last Chance Period £380 £190 £510
Too Late      
New perpetual license £590 £210 £700
Monthly Subscription     £39/month
Annual Subscription     £312/year

Prices shown in GBP, ex VAT. Pricing is available in Euro or USD, just select your chosen currency at checkout.