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Sales Enquiries

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Before contacting us, please read the following:

If you ordered through a reseller please contact them directly, we will be unable to help with any questions about your order or resending your license.

If you have not yet received your order placed through us please first check any SPAM filters you may have. Orders are done automatically within a few minutes. If you are still unable to find your order there could be several reasons:

Please check the e-mail address you supplied was correct, if possible, contact us with an alternative.

If you ordered an upgrade but did not supply a valid serial number this will delay your order, our sales team will contact you.

If you ordered Cycles 4D with the X-Particles discount but did not supply your X-Particles serial this will delay your order, our sales team will contact you.

If you are having technical problems please see our Support menu first, if you are unable to find your answer there please then use either the forums or Contact > Technical Support. Our sales team will be unable to help with support questions.

If you require your license information resending please supply details of your purchase.

Thank you.